Operations Principal Associate, Collections & Recoveries
•Missionlane· 5h
⚙️ Operations⏰ Full-time🎯 Lead / Principal💰 $78k-95k🇺🇸 USA
5h ago
Zscaler·8 months ago
About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
We are looking for an experienced Staff Site Reliability Engineer (Federal) to join our Government Cloud team. This is an onsite role based in Crystal City, Virginia, reporting to the Manager, Site Reliability Engineering. You will be part of the team that built the world’s largest cloud security platform, specifically focusing on enabling US Government organizations to harness speed and agility through a cloud-first strategy. You'll bring your vision and passion to help scale our multitenant architecture and enhance services across classified environments.
What you’ll do (Role Expectations)
Manage operational tasks for products in US Government classified environments, including deployments, on-call duties, and incident management
Oversee cloud infrastructure components across AWS, private cloud environments, containers, and VMs
Develop scripts, containerized services, and monitoring mechanisms to automate operations tasks and ensure minimal service disruption
Create operations documentation and implement measures to prevent recurring incidents while contributing to DevOps best practices
Build and enhance Zscaler services within classified environments, ensuring 24x7 coverage including night and holiday shifts
Who You Are (Success Profile)
You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.
What We’re Looking for (Minimum Qualifications)
This position requires an active US Government Secret, Top Secret or TS/SCI security clearance. Maintenance of this clearance is a condition of continued employment.
5+ years of Site Reliability Engineering experience in both Operations and Engineering environments
Bachelor’s degree in Computer Science or a related field
Technical proficiency in Linux administration, network troubleshooting, and automation tools like Ansible and Terraform
Strong skills in Python coding and container-based architectures such as AWS ECS or Kubernetes
What Will Make You Stand Out (Preferred Qualifications)
Experience managing air-gapped environments and FedRAMP High/Moderate authorization levels
Possession of Information Assurance Technician (IAT) Level 2 certification
Active Top Secret security clearance
#LI-Onsite #LI-JM1
Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
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