The Xero Implementation Manager leads the implementation, migration, and adoption of Xero across our client base and internal teams. You'll onboard small business clients onto Xero, deliver internal training, resolve complex queries, and ensure high-quality usage at scale. This is a specialist role - Xero certification and a background focused primarily on Xero implementations, migrations, and client training is essential.

About 1st Formations

At 1st Formations, we empower entrepreneurs to start, run, and grow their businesses with confidence.

Running a business shouldn't be slowed down by company formation, statutory compliance, accounting, or payroll. From day one, these essentials should be seamless, reliable, and intelligently handled - freeing founders to focus on building and scaling.

We're a leading UK provider of company formation and compliance services, building a modern, fully integrated technology platform that supports founders at every stage of their journey. Our platform brings together formation, compliance, accounting, payroll, and ongoing business support in one cohesive experience.

No stitched-together services. No legacy workflows disguised as software.

Just a single, scalable platform built for ambitious founders who want to move fast, stay compliant, and grow with confidence.

Why Join Us Now?

You'll be joining a business with strong momentum, clear direction, and real opportunity for progression.

• £18m annual revenue, including £9m ARR

• Over 1 million companies formed

• Certified B Corp and Carbon Neutral Business

• Forecast to grow 5x–10x over the next three years

The Role

We're looking for a proactive and structured Xero Implementation Manager to lead the adoption and effective use of Xero across both our client base and internal teams.

This is a hands-on, high-impact role within our newly created Accounting-as-a-Service division, combining client implementation, internal enablement, and expert support. You will lead clients through Xero onboarding and migration, ensure internal teams are confident using the platform, and act as the escalation point for more complex queries.

You'll play a key role in improving onboarding quality, reducing support dependency, and ensuring small business clients use Xero effectively from day one - critical to scaling our high-volume, low-touch model.

Key Responsibilities

• Lead clients through the full implementation and migration to Xero, ensuring a smooth and structured onboarding experience

• Provide ongoing guidance to clients on Xero best practices, workflows, and effective use of the platform

• Design and deliver Xero training for internal teams (Customer Success, Onboarding, Operations)

• Act as the escalation point for complex Xero-related queries from Customer Success and Support teams

• Troubleshoot and resolve advanced issues related to Xero usage, integrations, and workflows

• Identify recurring issues and proactively improve processes, training, and documentation

• Create scalable resources (guides, videos, FAQs) to reduce repetitive queries

• Collaborate with Customer Success and Operations to improve overall client experience and efficiency

What We're Looking For

• You work in an accounting practice and the majority of your work (80%+) involves Xero implementations, migrations, and client training - this is not a role for generalist accountants who use Xero alongside year-end accounts or bookkeeping

• Xero certification or equivalent deep practical experience is essential

• Strong track record of implementing and migrating Xero for small business clients

• Experience supporting clients through Xero setup and migration from scratch

• Ability to troubleshoot and resolve complex Xero-related issues

• Experience designing and delivering Xero training for internal or client-facing teams

• Clear and structured communicator, able to explain complex topics simply

• Proactive mindset: able to identify recurring problems and implement scalable solutions

What We Offer

• Competitive salary and comprehensive benefits package

• Hybrid working model (3 days office, 2 days remote)

• Opportunity to play a key role in scaling a new Accounting-as-a-Service product

• The chance to influence both customer experience and product development

• A culture that values ownership, impact, and continuous improvement