As a Solutions Engineer, you will be working at the intersection of Sales, Product and Customer Success, working with top learning and development organizations to align their growth objectives to 360learning capabilities.
This role will be foundational to 360learning business expansion in North America. As a Solutions Engineer, you will become an internal expert in our technology, developing a deep understanding of how 360learning is being used by current customers and how it can drive value for future ones. You will bridge the gap between the strategic direction of our product development and the needs of our market.
Within 1 month, you will:
- Become an expert of 360Learning ways of working through our onboarding process on Convexity
- Meet the global team through virtual coffee meets
- Master our value proposition after shadowing meetings with AEs and training with your coach
- Become a product expert
- Be able to support our Product team with great insights and feedback thanks to detailed product training
- Have defined your first OKRs
Within 3 months, you will:
- Understand, master, and become a pro at describing our product to prospects
- Collaborate with the sales teams to understand customer requirements and provide sales support
- Be a responsive and creative member of a cross-functional teams (sales, marketing, customer success) by providing valued feedback internally
- Configure demo environments to meet presentation needs
- Be a creative, upbeat, and positive player collaborating with AEs to build engaging strategies to move deals forward in our sales funnel (POC/pilot construction)
Within 6 months, you will:
- Become a trusted advisor to all levels within the prospective customer organization from CEOs, to Developers, to Learning and Development Directors
- Be identified as a prime expert by our Account Executives to support them in any prospective context
- Share your expertise with other 360Learners
Within 12 months, you will:
- Contribute in making the Sales Engineer department grow by identifying best practices, designing new processes and creating new contribution for the team
- Work alongside sales team members at every step of the sales process
- Help shape the Sales Engineer team by assisting in recruitment efforts
The Skill Set
- Bachelor's degree in a related field (preferred)
- 3+ years’ experience working in a Pre-Sales, Engagement Management, LMS implementation consultant role
- Previous experiences in a SaaS B2B company (LMS experiences will be a plus)
- Strong knowledge of enterprise technologies and systems, including SSO, CRM, ERP or HRISA “can do” attitude, which means you look at obstacles as opportunities of making 360learning succeed
- Open to travel for conferences and on-sites
- Strong sales attitude and instinct, and enjoy speaking with prospective clients in all stages of the sales cycle
- Love the intersection of technology, business, and learning
- Understanding of HTML, CSS, and Javascript
- Have a strong ability to share your technical knowledge while maintaining an upbeat pace and a positive mindset
- Enthusiasm for our working environment, explained here: https://bit.ly/Convexity360L
What We Offer
- Compensation: Pay structure includes base salary, variable incentive pay, and company equity 📈
- Benefits/Perks: Comprehensive health insurance starting your first day of employment 🏥 RRSP contribution matching 🏦 Generous parental leave 👶 Professional development opportunities through our own platform 📚
- Balance: We offer unlimited days of annual PTO 🌴 5 days for sick leave 🤒 Holiday time in accordance with the Ontario Holiday Calendar 🗓 We are a remote-first organization and promote flexible work hours 🏠
- Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
- Corporate Social Responsibility: Review our CSR Charter:360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
- Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity360L & find out more about the teams, product and processes: https://bit.ly/42H1ggC 🚀👩🏻💻🏆
Interview Process
- Phone screen with the Talent Acquisition Manager
- Discovery Meeting with the Director, Enterprise Sales
- Case Study with the VP, Solutions Engineering, and an Enterprise Solutions Engineer
- Culture-fit interview with an Executive Leader
- References & Offer!
Who We Are
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.
360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA.
Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!
