The Business Unit Delivery Leader is the senior delivery executive accountable for all 3Cloud engagements within a designated Cognizant market. This role owns delivery outcomes—including delivered revenue, forecast accuracy, delivery margin, client satisfaction, and talent leadership—for every 3Cloud engagement serving clients in that market.

Operating as a matrixed leader, this individual serves as the 3Cloud delivery authority within the market, partnering with Cognizant Market leadership and Market Delivery Units (MDUs) where they exist, and directly leading delivery execution and governance where they do not. The role bridges 3Cloud’s technical delivery capabilities with Cognizant’s market-facing organization, ensuring that engagements are staffed, governed, and delivered to 3Cloud standards while meeting the commercial and client expectations of the market.

Key Responsibilities
3Cloud Delivery Ownership & Enablement
• Own delivery outcomes for all 3Cloud engagements within the assigned Cognizant market
• Where a Market Delivery Unit (MDU) exists: act as the 3Cloud delivery authority, partnering with the MDU to provide expertise, enforce standards, support escalations, and ensure alignment with 3Cloud methods and quality expectations
• Where no MDU exists: directly lead delivery execution, governance, and client management for all engagements in the market
• Ensure all engagements comply with 3Cloud delivery standards, methods, IP, and quality bars
• Provide structured input to the Head of Delivery, Americas on portfolio health, risks, and opportunities within the market

Onshore / Offshore Delivery Transformation
• Own and execute the onshore/offshore mix shift within the assigned market, driving toward the service line target of 20% onshore / 80% offshore
• Ensure all new engagements are designed and staffed to the target offshore model from inception
• Partner with Cognizant Global Delivery Center (GDC) leadership to build and scale offshore delivery capacity specific to the market’s client needs and technical requirements
• Define and implement knowledge transfer protocols, team structures, and onshore/offshore role delineation for the market
• Lead client-facing conversations about the delivery model evolution, positioning offshore leverage as an investment in scale, resilience, and capability
• Monitor offshore delivery quality, productivity, and ramp metrics within the market; intervene rapidly when outcomes are at risk during transitions
• Manage onshore workforce implications within the market, including evolving onshore roles toward client engagement, architecture, delivery oversight, and technical governance

Client Leadership
• Serve as the senior 3Cloud delivery executive for key clients within the market
• Support Market and MDU leaders in executive client interactions, account planning, and strategic relationship management
• Support market-based account planning and client growth initiatives, ensuring delivery excellence enables renewals, expansions, and client advocacy
• Proactively manage client risk during engagement transitions—including the offshore shift—ensuring no degradation in quality, responsiveness, or outcomes
• Serve as the primary delivery escalation point for client issues within the market

Commercial & Deal Accountability
• Sign off on scope, delivery approach, staffing model, and delivery commitments for all 3Cloud pursuits within the market
• Validate deliverability, staffing (including onshore/offshore mix), risk, and margin for every engagement
• Partner with Market leadership on pursuit strategy; pricing authority remains with the Market
• Ensure deals are structured and priced to the target delivery model, reflecting appropriate offshore leverage

Financial Performance
• Accountable for delivered revenue for 3Cloud within the assigned market
• Drive delivery margin through disciplined execution, appropriate offshore leverage, and cost management
• Own forecast accuracy and early risk identification; provide transparent financial reporting to the Head of Delivery, Americas
• Track and report the margin impact of the offshore transition within the market portfolio

Delivery Standards & Methods
• Ensure 3Cloud delivery standards, methods, and IP are consistently applied across all engagements in the market
• Hold engagement teams accountable to quality bars, governance expectations, and operating rhythms
• Ensure compliance with offshore delivery playbooks and transition protocols established by the service line
• Identify gaps, friction points, and improvement opportunities in standards; provide structured input into the ongoing refinement and evolution of 3Cloud delivery standards

Talent Leadership
• Directly manage senior 3Cloud delivery leaders within the market
• Influence performance management of matrixed resources—both onshore and offshore—supporting engagement teams within the market
• Own 3Cloud capacity planning and skills alignment for the market, ensuring the right mix of onshore and offshore talent is available to meet demand
• Partner with GDC leadership on offshore talent readiness, Azure skills development, and ramp timelines specific to market needs
• Support the retention and professional development of critical onshore talent as roles evolve toward higher-value functions

Operating Rhythm
• Run a consistent operating cadence with Market leadership, MDU leadership (where applicable), and the Head of Delivery, Americas
• Conduct regular delivery health and risk reviews across the market portfolio
• Conduct revenue and forecast reviews; provide early warning on variances
• Lead talent and capacity planning for the market, including onshore/offshore staffing pipeline management
• Report on offshore mix progress, transition status, and quality metrics
• Provide transparent reporting to Market and 3Cloud Service Line leadership

Qualifications & Experience
Required
• 12+ years of professional services delivery leadership experience, with at least 3 years at a senior leadership level (Director/VP or equivalent)
• Demonstrated accountability for delivered revenue of $30M+ within a defined market, industry, or portfolio
• Deep expertise in Microsoft Azure / cloud transformation delivery, including data, AI, infrastructure, and/or application modernization
• Proven experience managing onshore/offshore delivery models, including knowledge transfer, team standup, and quality management across distributed teams
• Experience operating in a matrixed environment with market-aligned, industry-aligned, or account-aligned delivery structures
• Strong commercial acumen with experience in deal-level delivery validation, staffing models, pricing inputs, and risk assessment
• Track record of maintaining or improving client satisfaction during delivery model transitions
• Executive presence with the ability to engage at the VP/C-suite level with clients and internal market leadership

Preferred
• Experience at a major systems integrator (e.g., Cognizant, Accenture, Deloitte, Infosys) with direct accountability for onshore/offshore delivery optimization
• Familiarity with Cognizant’s market structure, MDU operating model, and global delivery center infrastructure
• Deep industry expertise in the assigned market (e.g., banking/insurance, healthcare/life sciences, retail/CPG, communications/media/technology, manufacturing/energy/utilities)
• Experience with managed services or recurring revenue delivery models alongside project-based delivery
• Background in building or scaling offshore Azure/cloud delivery teams

Operating Rhythm
This role is expected to maintain the following cadence:
• Weekly: Delivery health stand-up for the market portfolio; staffing and utilization pulse check; offshore transition status for active transitions
• Bi-weekly: Portfolio risk review with the Head of Delivery, Americas; offshore quality review with GDC partners
• Monthly: Revenue and forecast review; talent and capacity planning (onshore and offshore); onshore/offshore mix progress report for the market
• Quarterly: Executive business review with Market and MDU leadership; client satisfaction review; offshore transformation milestone review
• Annually: Market-level operating plan input; organizational and staffing model review; offshore mix target-setting for the next planning cycle

Organizational Relationships
This role operates at the intersection of the 3Cloud delivery organization and the Cognizant market-facing structure. Key relationships include:
• Upward: Reports to the Head of Delivery, Americas (SVP) for the 3Cloud Service Line
• Downward: Directly manages senior 3Cloud delivery leaders within the assigned market
• Market Partnership: Partners with Cognizant Market leadership and MDU leadership (where applicable) for the assigned market; acts as the 3Cloud delivery authority within the market structure
• GDC Partnership: Works with Cognizant Global Delivery Center leadership to build and manage offshore delivery capacity for market-specific engagements
• Lateral: Collaborates with peer Business Unit Delivery Leaders across other markets; partners with 3Cloud Sales, Solution Architecture, and Enablement leadership
• Matrixed: Engagement teams for clients within the assigned market have a dotted-line reporting relationship to this role; the Business Unit Delivery Leader influences staffing, performance, and delivery standards for these teams

Don’t meet every single requirement? At 3Cloud we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway.
At this time, we cannot sponsor applicants for work visas