Purpose

The HRConnect Consultant I is responsible for routine customer service inquires related to the service catalog (e.g., HR, Payroll, Benefits, etc.) and provides Employee Self-Service and Manager Self-Service support. This role opens tickets / cases and answers HR customer questions through the assistance of standard screens, scripts, and developed procedures for inquiry resolution.

Responsibilities

1. Answers general questions and redirects misplaced calls
2. Leverages procedures, policy manuals, knowledge databases, other reference materials, etc. to answer employee and manager inquiries and resolving employee and manager HR transactions
3. Guides HR Employee Self-Service and Manager Self-Service transactions
4. Executes select HR related transactions (e.g., data changes) or appropriately escalates issues as needed
5. Inputs data into Workday to transact on customer requests

6. Escalates Employee and Manager inquiries to Tier II Functional Specialists when specific, in-depth functional knowledge is required
7. Documents all employee inquiries, issues, and transactions in case management tools as required
8. Participates in continuous improvement workshops and projects as requested
9. Participates in ad hoc projects as required

1. High School Diploma or GED equivalent required.
2. Specific language skills requirement depending on the center location
3. Strong customer service and interpersonal skills
4. Familiar with HR service and processes as well as HRIS tools and systems
5. Able to navigate computerized data entry systems and other relevant applications
6. Able to follow standard procedures and processes
7. Able to escalate issues timely to the right group

8. Ability to handle confidential and sensitive information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at  the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors  including  geographic location, and we may ultimately  pay more or less than the posted range. This range may be  modified in the future. ​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to  participate in our short-term incentive programs.  ​

Note: No amount of pay is  considered to be wages or compensation until such amount is earned,  vested,  and determinable. The amount and availability of  any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a   particular employee  remains in the Company's sole and absolute discretion unless and until paid and may be  modified at the Company’s sole and absolute discretion,  consistent with applicable law. 

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html