E-Fulfillment Project Specialist

Please note - Only internal applicants (current ABC Legal employees) will be considered for this vacancy.

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

ABC Legal is seeking an E-Fulfillment Project Specialist to support training, quality assurance, and process consistency for our specialist team. This role exists to address gaps in training and scalability, ensuring new and existing specialists are properly trained and consistently meeting output expectations—without requiring one individual to handle all instruction independently.

This is an internal-facing role that works closely with specialists and their leads, serving as a key resource for onboarding, training delivery, and quality control.

Key Responsibilities:

• Train and onboard new E-Fulfillment Specialists
• Conduct quality control reviews and audits of specialist work
• Create, update, and maintain training materials and deliverables
• Partners with specialists and team leads to reinforce expectations and best practices

Skills and Qualifications:

Required Skills

• Strong working knowledge of:

• Metabase
• Confluence
• Skye navigation
• PDF Exchange
• Excel and Word
• Scheduling and calendaring tools

• Ability to communicate clearly and effectively

Preferred (Not Required)

• Prior training experience
• Quality assurance (QA) experience
• Experience creating training or instructional materials

Relevant Experience

• Background in E-Fulfillment strongly preferred

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance

Starting Pay: $22/hr

Schedule: Monday thru Friday – flexibility on hours and Timezone