IT Support Manager - Remote US
•Sangoma 3· 8h
⚙️ Operations⏰ Full-time🎯 Lead / Principal🇺🇸 Columbus, USA
8h ago
Abridge·9 days ago
Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.
Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.
We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh.
Abridge is growing rapidly and we're building out the Product Operations and Strategy team to help our product organization scale with excellence. Your time will be split between execution (fixing systems that no longer scale, running cross-functional workstreams end-to-end, keeping the team shipping with speed) and forward-looking strategy (helping product leadership see around corners, forming a point of view on what new bets we should be pursuing). You will flex across both, and the exact split will shift by quarter as the team's needs change. Day-to-day, you’ll be embedded within our Builders org and act as a key operating partner to product leadership, while working closely with cross-functional partners across Partner Experience, Commercial, and Finance.
Reporting into the Senior Manager of Product Operations & Strategy, this is a hands-on, high-impact role for a high-EQ, structured thinker with GSD energy who loves building the operating system of a world-class product org.
This is a hybrid role with a minimum of 3 days weekly in our San Francisco office. Please only apply if you are able to commit to this model and/or willing to relocate to San Francisco.
Below is a representative sample of current priorities. Expect them to shift quarter to quarter as the team scales.
Execution and process design
Identify product development processes that no longer scale and ship better ones in days.
Get PMs and builders in front of customers, and close the loop between field signal and roadmap decisions.
Design systems that surface key product knowledge and roadmap visibility throughout the org, so we continue to stay in sync as we scale.
Reinvent how we hire and cultivate product talent, from redesigning our interview process to sharpening onboarding so new hires ramp to creating user value faster.
Strategy and forward planning
Ramp on the thorniest strategic questions product leadership needs answered, drive them to clear recommendations, and implement end-to-end.
Translate shifts in the competitive landscape and regulatory environment into roadmap and GTM implications.
Develop points of view on new bets and adjacent markets the company should be running at next.
Builder velocity and AI enablement
Shape and measure the program that holds engineering and product teams accountable for real AI adoption. Treat every new AI tool as a chance to compound builder velocity.
Host clinician and builder hackathons that strengthen our connection to the broader builder and clinician community.
Build a shared context layer for the product org that powers our AI tooling and learns in real time, surfacing field insight and customer signal to the people who need it.
2+ years in consulting, investment banking, investing or similar roles (startup experience on top of that is a plus)
Incredibly AI-pilled. This is a requirement of the role. You use AI tools every day, at work and on the side. You try new tools the week they launch and you build systems yourself (scripts, agents, workflows)
Bias to action. High ownership mentality. You would rather ship something imperfect and iterate than over-plan.
High EQ and the ability to influence without authority. You earn trust from engineers, PMs, GTM leaders, and executives because you are clear, reliable, and useful.
First-principles thinker. You design operating systems that fit the context you're in, not playbooks copied from somewhere else.
Numerate. You can present a point of view backed by analysis. You are as comfortable in a spreadsheet as in a stakeholder meeting.
Comfort with ambiguity. The mix of execution and strategy will shift quarter by quarter. You are energized by that, not destabilized.
At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month.
Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business.
Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients.
We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life.
If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you.
Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families.
Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA.
Paid Parental Leave: Generous paid parental leave for all full-time employees.
Family Forming Benefits: Resources and financial support to help you build your family.
401(k) Matching: Contribution matching to help invest in your future.
Personal Device Allowance: Tax free funds for personal device usage.
Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.
Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more.
Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals.
Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment.
Compensation and Equity: Competitive compensation and equity grants for full time employees.
... and much more!
Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.
We provide reasonable accommodations throughout the interview process. If you need reasonable accommodation in applying, interviewing, completing any assessment or otherwise participating in the employee selection process, please contact us at [email protected]
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