About the Role

As a Site Reliability Engineer 2, you will help operate and improve Accela's Civic Platform, ensuring high availability, performance, security, and scalability across our SaaS offerings. Working closely with Cloud Engineering, DevOps, Database Engineering, Security, and Development teams, you will support the reliability and operational excellence of our production environments through automation, observability, incident response, and continuous improvement initiatives.

This role is ideal for an engineer who enjoys solving complex technical challenges, improving system reliability, and building automation that enhances operational efficiency and customer experience.

Specific Responsibilities

• Contribute to the operation, maintenance, and continuous improvement of Accela's production cloud environments.
• Support platform modernization initiatives, including containerization, cloud-native technologies, and automation efforts.
• Monitor platform health, availability, performance, and capacity using modern observability and monitoring tools.
• Participate in incident response activities, troubleshooting production issues and contributing to Root Cause Analysis efforts.
• Develop and maintain automation, tooling, and scripts that improve reliability, scalability, deployment efficiency, and operational effectiveness.
• Support the implementation and monitoring of service level objectives (SLOs), service level agreements (SLAs), and operational metrics.
• Partner with Development, DevOps, Database Engineering, and Security teams to identify and resolve reliability, performance, and scalability challenges.
• Assist with platform deployments, operational readiness reviews, and change management activities.
• Contribute to observability initiatives through monitoring, logging, metrics collection, and distributed tracing.
• Support compliance-related operational activities associated with SOC 2, HIPAA, FedRAMP, StateRAMP, and PCI-DSS environments.
• Participate in post-incident reviews and contribute to corrective and preventive actions that improve platform stability.

Required Qualifications

• 4+ years of experience in Site Reliability Engineering, Cloud Operations, Systems Engineering, DevOps, Software Engineering, or a related technical discipline.
• Experience supporting cloud-based SaaS environments, preferably within Microsoft Azure.
• Experience with Kubernetes and containerized application environments.
• Working knowledge of scripting and automation using Python, PowerShell, Bash, or similar languages.
• Experience troubleshooting distributed systems across application, infrastructure, networking, and operating system layers.
• Familiarity with monitoring, logging, metrics, and observability platforms.
• Strong analytical and problem-solving skills with a structured approach to troubleshooting and Root Cause Analysis.
• Experience working within Incident, Problem, and Change Management processes.
• Strong written and verbal communication skills and the ability to work effectively with cross-functional teams.
• Experience using Git and GitHub-based workflows.

Desired Qualifications

• Experience with Infrastructure-as-Code tools such as Terraform.
• Experience with configuration management tools such as Ansible.
• Experience supporting SaaS platforms operating under compliance frameworks such as SOC 2, HIPAA, FedRAMP, StateRAMP, or PCI-DSS.
• Experience with GitOps deployment methodologies, including Argo CD or Flux.
• Familiarity with OpenTelemetry and modern observability practices.
• Exposure to cloud cost optimization and FinOps concepts.
• Linux systems administration experience.
• Experience using AI-assisted engineering tools such as GitHub Copilot, Claude Code, or similar technologies.

Travel

• Up to 10% travel for team meetings, training, and business needs.

ABOUT ACCELA
For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone.

COMPENSATION AND WELL-BEING
The annual base salary range for this full-time position is $125,000-$145,000 (less applicable taxes). The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, this position is eligible for an annual bonus target. This is a discretionary bonus awarded based on company and individual goal achievement.

Accela’s U.S. team members will receive a generous benefits package consisting of options including flexible time off, comprehensive medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits.

Accela is an Equal Opportunity Employer/Affirmative Action Employer and will respond to requests for job accommodations.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation

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