Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
About the role:
As a Business Development Representative, you’ll be an integral part of our North America Sales team that works collaboratively with Account Executives as you build your career at Aircall through our Sales Career Track. It’s a fast-paced role and a perfect entryway into sales within the SaaS space. Learn the fundamentals of expanding Aircall's customer base by prospecting, qualifying potential customers, and, with success, moving into an outbound closing role.
Passion, drive, ambition, and commitment to the mission are all qualities our all-stars have— we win together! Our ideal candidate is excited by Aircall’s outstanding company trajectory and significant individual earning potential, including uncapped commission. We’re looking for a team-player who wants to learn and grow within the Revenue organization and build a career with us.
This is a hybrid role based in NYC.
Key Responsibilities:
- The Business Development Representative’s role is to uncover and create well-qualified new opportunities through cold calling, email outreach, networking, and utilizing our proven process and our extensive Salesforce database
- Create & execute outbound campaigns (emails, calls) to book demos/meetings with relevant leads
- Research and prospect ideal customers and gather key lead information through open-ended questions and thoughtful conversations
- Understand the business, needs, and the buying cycle of the leads, building and nurturing preliminary relationships
- Work closely with the Account Executives & the rest of the sales team to accelerate the sales cycle
- Represent Aircall with integrity and professionalism at all times in all written and oral communications while highlighting Aircall’s value proposition and key selling points to raise interest
- Use Salesforce and other best in practice tools for your daily activity and process
Qualifications:
- Skilled communicator: you’re an extremely clear and direct communicator, take a consultative approach, and have excellent verbal and written communication skills
- Experience working in a customer-facing position, preferably in sales, waiting tables, bartending, retail, campus services, phone banking, or experience at a tech company or SaaS start/scale-up!
- A team spirit mindset with the desire to continuously grow and learn, you want to be #1, but you want your teammates to be #2, 3, 4, 5, and 6!
- Ability to thrive in a fast-paced, hyper-growth environment: you adapt to situations on the fly while remaining calm and even-keeled as you and we grow at lightning speed
- Leadership positions within campus organizations, philanthropy, or participated in team sports, a plus!
- Attention to detail, organizational skills, and superior time management skills: you can ruthlessly prioritize and juggle competing tasks and multiple deadlines
- Ability to be autonomous, take initiative, and truly own your own success. Our team is hard-working, resourceful, and confident… and not afraid of a challenge!
- A team spirit mindset with the desire to continuously grow and learn
- An enthusiastic and positive attitude! This might be the single most important point
Key traits we look for:
You are coachable, you are resilient, you are solution-oriented coming to the table with great ideas, and you find the fun in a good challenge!
We will invest in you, as you invest in us. We believe that owning your growth and owning your success starts with you, but it's up to us to help provide the platform for learning, growing, and building your career!
Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💵 Competitive salary package & benefits
🏨 Medical, dental, and vision insurance is 100% covered
📈 401k plan with company matching!
✈️ Unlimited PTO — take the time you need to come to work feeling great!
⭐️ Wellness, commuter, and childcare reimbursements
💚 Generous parental leave policy
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
