Primary Duties

Advanced Solution Design & Configuration 

• Lead the end-to-end configuration and implementation of medium-to-high complexity platform features, custom data objects, advanced business rules, and multi-step automated workflows.

• Collaborate independently with business stakeholders to gather, analyze, and translate operational requirements into scalable, native platform configurations.

Platform Administration & Security Governance 

• Own day-to-day advanced administrative functions, including user access architecture, role hierarchies, complex sharing/permission models, advanced reporting/dashboards, and system audit logging.

• Enforce system security parameters, least-privilege access controls, and data validation rules to protect institutional data privacy.

System Maintenance, Optimization & Quality Assurance 

• Conduct scheduled application maintenance, database deduplication, and performance cleanup tasks according to platform-specific best practices to minimize configuration clutter.

• Ensure all configuration changes undergo rigorous user acceptance testing (UAT) and regression testing, maintaining complete documentation within tracking pipelines (e.g., Jira).

Advanced Troubleshooting & Integration Management 

• Monitor and maintain middleware/iPaaS platforms

• Partner with external vendors or internal technical teams to isolate root causes and implement permanent configuration fixes for recurring issues.

Release Evaluation & Operational Readiness

• Monitor system uptime, respond to critical application errors or post-release production defects, and provide occasional support during major upgrade or patch windows.

• Research upcoming vendor platform release notes, evaluate the business impact of new native features, and proactively recommend updates to maximize platform ROI.

Minimum Qualifications

• Education: Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field

• Experience: 4+ years of professional experience in enterprise software administration, business applications engineering, or a closely related technical role.

• Core Tooling: 2+ years of hands-on experience utilizing advanced administrative design features (e.g., visual workflow builders, schema managers, custom automation suites) within a major enterprise application.

• Agile Frameworks: Proven experience operating within an Agile development environment, independently managing individual ticket backlogs, estimations, and status loops.

• Certifications: Holds at least one core administration certification tied to their primary application domain (e.g., Salesforce Certified Admin, Atlassian Certified Professional, NetSuite Administrator, or Ironclad CLM Core Administration).

Preferred KSA’s

• Requirement Articulation: Demonstrated ability to understand, distill, and articulate complex cross-functional business requirements into clean technical layouts.

• Analytical Thinking: Strong creative and analytical problem-solving mindset, with a proven track record of resolving ambiguous system issues.

• Task Prioritization: Proven ability to meet strict deadlines, manage simultaneous business requests, and navigate professional communication both laterally and upward to leadership.

• Operational Adaptability: Availability to occasionally work outside standard business hours to monitor vendor upgrades, system cutovers, or critical service restorations.

Physical Requirements

• Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required.