At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.

Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small.

Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!

Scaled Customer Success Business Partner

Location: Manila, Philippines
Department: Scaled Customer Success (SCS)
Reports to: Scaled Customer Success Leader

About the Role

As a Scaled Customer Success Business Partner (CSBP) based in Manila, you will play a critical role in ensuring our Global customers realise measurable value from their Anaplan investment.

You will manage a portfolio of customers through a scaled engagement model, driving adoption, satisfaction, retention, and expansion while partnering closely with Sales, Renewals, Professional Services, and Partner teams across global time zones.

Your mission: protect and grow our customer base by ensuring value realization, mitigating risk, and unlocking expansion opportunities across your portfolio.

Your Impact

Strategic Account Ownership

Manage a portfolio of scaled Global customers using Anaplan’s scaled engagement framework
Serve as the primary point of contact and trusted advisor throughout the customer lifecycle
Partner with Account Executives, Renewals Managers, and internal stakeholders to execute account and renewal strategies
Identify expansion opportunities and connect customers with the appropriate Anaplan teams or partners
Drive customer advocacy through engagement with the Anaplan Community and ecosystem

Customer Adoption & Engagement

Proactively monitor adoption, usage, and executive sponsorship, developing action plans to address risks
Guide customers toward measurable business outcomes and sustained user engagement
Promote participation in the Anaplan Community, customer events (e.g., CPX), and programs such as Master Anaplanner
Educate customers on product roadmap updates and new capabilities
Lead regular digital check-ins and success reviews to reinforce value realization

Implementation & Ongoing Support

Partner with customers, Anaplan Professional Services, and certified partners to ensure high-quality implementations
Act as a liaison between customers and Support or Product teams to resolve issues efficiently
Ensure proactive follow-up on open tickets, escalations, and adoption blockers
Maintain strong relationships with Partner and Platform Adoption Specialist (PAS) teams to deliver expert guidance

Account Health & Renewal Management

Conduct structured Account Health Checks using Salesforce and Gainsight
Align with internal account teams to build and execute renewal and retention strategies
Lead Customer Alignment Meetings covering health status, roadmap alignment, and renewal readiness
Track renewal sentiment and proactively manage churn risk indicators

License & Workspace Optimization

Monitor license utilization and workspace capacity to ensure efficiency and compliance
Deliver data-driven recommendations to support optimization and future scaling

Enablement & Communication

Share platform updates, enablement resources, and training opportunities
Promote digital self-service, Community engagement, and partner collaboration to enhance the customer experience

What You’ll Bring

Fluency in English, written and spoken
5+ years of experience in Customer Success, Account Management, or Client Services within SaaS or enterprise software
Experience supporting AMER customers or working within a global support model
Background in business planning, forecasting, or financial modeling is a strong advantage
Domain familiarity with Corporate Finance (primary), Supply Chain, or Sales Performance Management
Exceptional organization, prioritization, and multitasking skills across multiple accounts
Strong communicator with the ability to translate technical concepts into business value
Proactive problem-solver with a customer-first mindset and strong sense of urgency
Analytical and data-driven, comfortable using Gainsight, Salesforce, Tableau, and Excel
Adaptable and effective in a fast-paced, global, and virtual environment
A “run your own business” mentality—self-motivated, accountable, and results-oriented

Why Join Us

Be part of Anaplan’s Global Scaled Customer Success hub in Manila, supporting top-tier AMER customers
Collaborate with world-class Customer Success and Partner teams across AMER, EMEA, and APAC
Thrive in a values-driven, inclusive, and innovative culture
Access global learning and development programs, mentorship, and career growth opportunities
Competitive compensation and benefits aligned to Anaplan’s global standards

Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB)

We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.

Fraud Recruitment Disclaimer

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.

Anaplan does not:

Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.
Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.

All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to [email protected] before taking any further action in relation to the correspondence.

Customer Success Business Partner, Scaled CS

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