At Anchorage Digital, we are building the world’s most advanced digital asset platform for institutions to participate in crypto.
Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure. Home to Anchorage Digital Bank N.A., the first federally chartered crypto bank in the U.S., Anchorage Digital also serves institutions through Anchorage Digital Singapore, Porto by Anchorage Digital, and other offerings.
The company is funded by leading institutions including Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with its Series D valuation over $3 billion. Founded in 2017 in San Francisco, California, Anchorage Digital has offices in New York, New York; Porto, Portugal; Singapore; and Sioux Falls, South Dakota. Learn more at anchorage.com, on X @Anchorage, and on LinkedIn.
With the evolving landscape of digital threats and an increasing volume of sophisticated attacks by malicious actors, we have a security policy mandating all new hires complete an in-person onboarding process - no exceptions. Security is our foundation and we prioritize physical identity verification and secure IT setup. While our security and IT logistics require physical presence to protect our infrastructure from sophisticated global threats, this move is equally about our Village culture. We believe that a laptop can be shipped, but our culture cannot.
As a Member of Client Solutions & Enablement on the Product Team, you will be at the forefront of empowering our institutional clients to seamlessly integrate and maximize the value of Anchorage Digital's cutting-edge platform. Your mission is to foster deep partnerships, transforming complex technical challenges into streamlined, effective solutions that drive client success and satisfaction.
You will be instrumental in guiding clients through every stage of their journey, from in-depth onboarding and tailored solution design to providing expert technical support and proactive enablement. By leveraging your product and technical expertise and communication prowess, you'll act as a critical bridge between our clients, product, and go-to-market teams, ensuring our offerings perfectly align with their evolving needs and helping to shape our product roadmap.
This is your opportunity to redefine how financial institutions leverage digital assets by ensuring unparalleled client integration and adoption. You'll play a pivotal role in building a robust ecosystem where our clients not only understand but fully harness the potential of our platform, setting new standards for client success in the rapidly evolving crypto landscape. Join us in revolutionizing how institutions interact with digital assets, ensuring they thrive at every step of their journey.
Below, we define our Factors of Growth & Impact to help Anchorage Villagers measure their impact and articulate feedback, coaching, and the rich learning that happens while exploring, developing, and mastering capabilities within and beyond the Member of Client Solutions & Enablement on the Product Team:
Technical Skills:
- Demonstrate comprehensive knowledge of B2B and B2B2C technical integrations and implementation steps, supporting client needs across a wide range of use cases.
- Deeply understand the API development process, be knowledgeable about the internal owners and SMEs from a product and engineering perspective, and be able to communicate these to a wide range of clients counterparts.
- Be able to develop, test, and provide constructive feedback on internal APIs and client workflows across REST, Webhooks, Websockets and FIX APIs.
- Client Relationship Management: Demonstrate ability to build and maintain strong client relationships, understanding their needs, and guiding them through complex technical integrations.
- Technical Acumen: Leverage foundational understanding of API concepts, B2B and B2B2C technical workflows, and the ability to learn and articulate complex product functionalities.
- Problem-Solving: DEmonstrate eagerness to troubleshoot technical issues, identify root causes, and propose effective solutions for clients.
- Communication: Leverage excellent verbal and written communication skills, with the ability to translate technical information for non-technical audiences and vice versa.
- Adaptability: Be comfortable navigating a fast-paced, evolving environment and learning new technologies quickly.
- Context Switching & Organization: Leverage experience managing, organizing and switching between many tasks, projects and client communications.
Complexity and Impact of Work:
- Collaborate across internal stakeholders and clients to design and drive novel solutions and tailored approaches to meet and exceed client use case needs across all Anchorage products and capabilities.
- Be capable of breaking down large projects into smaller tasks, and accurately estimating the time and scope of projects. Articulate effectively the different options considered, analyze trade-offs, justify, and recommend priorities.
- Face difficult challenges and exercise judgment in selecting and proposing technical, operational, and legal/compliance solutions to clients aligned with their target operating model.
Organizational Knowledge:
- Develop and maintain a deep understanding of Anchorage's business model, strategy, and organizational priorities.
- Collaborate with stakeholders across the organization to build relationships and drive product initiatives.
- Define and align team goals with Anchorage's top-level strategy and objectives.
- Work towards influencing broader organizational strategy through product expertise.
Communication and Influence:
- Cross direct team and service boundaries to solve problems, including reviewing specs published by other teams, and participating in technical and business discussions.
- Use compelling arguments and data to convey insights, recommendations, conclusions, and ideas on how to improve the team.
- Effectively communicate complex technical information to both technical and non-technical audiences, tailoring communication style to ensure clarity and understanding.
You may be a fit for this role if you have:
- 1-3 years of experience in a client-facing role, such as consulting, product, technical account management, or client success, preferably within a tech or crypto environment.
- A strong desire to learn and develop technical expertise, particularly around APIs and complex system integrations.
- Demonstrated ability to manage multiple client engagements simultaneously, prioritizing tasks effectively.
- Exceptional interpersonal skills with a proven track record of building rapport and trust with clients.
- A proactive and solutions-oriented mindset, always looking for ways to improve client outcomes.
- Experience or strong interest in crypto/blockchain technology.
Although not a requirement, bonus points if you have:
- Prior experience with API testing or basic scripting.
- Experience in some or all of the following tools: Postman, Colab, Bigquery, Looker, BigQuery, Google Cloud Logs, Google Slides, Google Sheets
- Contributed to technical documentation or client-facing enablement materials.
- Led client solution design sessions and have experience driving these to completion across internal and external team stakeholders.
About Anchorage Digital: Who we are
The Anchorage Village, what we call our team, brings together the brightest minds from platform security, financial services, and distributed ledger technology to provide the building blocks that empower institutions to safely participate in the evolving digital asset ecosystem. As a diverse team of more than 600 members, we are united in one common goal: building the future of finance by providing the foundation upon which value moves safely in the new global economy.
Anchorage Digital is committed to being a welcoming and inclusive workplace for everyone, and we are intentional about making sure people feel respected, supported, and connected at work—regardless of who you are or where you come from. We value and celebrate our differences and we believe being open about who we are allows us to do the best work of our lives.
Anchorage Digital is an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. Anchorage Digital considers qualified applicants regardless of criminal histories, consistent with other legal requirements. “Anchorage Digital” refers to services that are offered either through Anchorage Digital Bank National Association, an OCC-chartered national trust bank, or Anchorage Lending CA, LLC a finance lender licensed by the California Department of Financial Protection and Innovation, License No. 60DBO-11976, or Anchorage Digital Singapore Pte Ltd, a Singapore private limited company, all wholly-owned subsidiaries of Anchor Labs, Inc., a Delaware corporation.
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