Outbound Sales Engineer
•SerpApi· 3y
💻 Engineering⏰ Full-time📈 Mid Level💰 $80k-100k🌍 Worldwide
3y ago
Axon·about 2 months ago
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
This isn't a relationship management role — it's an ownership role. Sharp. Adaptable. Unstoppable.
You won't wait to be asked. You'll identify what's broken before it becomes a problem, build solutions that didn't exist yesterday, and earn the kind of trust that makes you indispensable to the agency — and to Axon.
In this embedded, agency-facing role, you will serve as the primary owner of customer outcomes within a strategic account, accountable for the end-to-end lifecycle of Axon's ecosystem. You combine deep technical expertise, builder instinct, operational leadership, and executive presence to help agencies transform how they operate — not just adopt software.
Agencies don't need another vendor. They need a partner who changes how the work gets done. As a Mission Engineer, you are mission-anchored: success is measured by the agency's operational outcomes, not product health alone. You will proactively diagnose workflow friction, design and build compliant solutions within Axon's responsible innovation framework, and drive adoption of what you create — while sitting face-to-face with the people doing the work.
Acting as a trusted advisor and onsite partner, you bring together deployment, technical execution, workflow optimization, AI-enabled capabilities, adoption, and executive engagement into one cohesive customer experience. You create feedback loops that influence product strategy, reusable playbooks, and future platform capabilities.
The result: measurable mission outcomes, stronger partnerships, accelerated adoption, and continuous learning that improves both customer success and Axon's products.
This role is intentionally undefined in the day-to-day. Priorities shift with agency mission tempo, operational crises, and emerging opportunities. If you need a fixed playbook to succeed, this isn't the role for yo
We recognize that candidates may bring strengths from different backgrounds and experiences. If your experience aligns closely with this role, we encourage you to apply.
This role is for builders who earn trust in the room — not for those looking for a predictable schedule or narrowly defined responsibilities. Every week looks different. That's the job.
Location: This position is based out of the greater Cincinnati area, working at customer sites 4 days per week with some travel
Benefits that Benefit You
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at [email protected] or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to [email protected].