Rescheduling Specialist

About Us

Barkbus is the nation's premier mobile dog grooming company. We are dog-loving creatives, operators, technologists, and entrepreneurs taking a Silicon Valley startup approach to disrupt and modernize the fragmented legacy pet grooming industry. Driven by our mission to deliver joy to pets and their people, we're proud to operate across California, Arizona, Colorado, Texas, Georgia, North Carolina, Florida, and Virginia. We’re the fastest-growing pet health & wellness startup in the country and would love you to join us in building the nation’s beloved pet brand.

Who We Are

We’re a collaborative, high-quality team of dog-lovers that solves problems with thoughtfulness, empathy, and speed. We have a big dream: to build a generational company that remakes the pet health & wellness industry nationally. We’re a fun, ambitious group that is working to build something new in pet care. We move with high velocity, collaborate closely, and deliver results faster than anyone in the market. We want your time at Barkbus to be the greatest time of your career. If you’re ready to build the future of pet care with high standards and speed, come on board. We need exceptional people to help us build something new in the world.

About This Role

If you're someone who enjoys solving puzzles, adores dogs, and relishes conversations about them, this role is for you! The name of the game here is proactive problem-solving. Your main responsibility will be to streamline scheduled appointments, ensuring our Pet Stylists spend less time driving and more time grooming. This is critical for enhancing our stylists' schedules, optimizing routes, reducing drive times, maximizing revenue, and boosting grooming efficiency. Your expertise will contribute to a positive and memorable experience for both our Stylists and clients.

As a Rescheduling Specialist in our fast-growing startup, you'll drive growth by optimizing a high volume of appointments. The ideal candidate is proactive in ensuring superior client experiences, adept at route mapping, keenly attentive to details, and thrives in a dynamic, fast-paced setting.

Role & Responsibilities

• Efficiently manage and optimize the schedules for all our talented pet stylists within a region, ensuring smooth operations and maximizing appointments.

• Regulate and maintain recurring schedules to minimize drive time between appointments and improve both Pet Stylist satisfaction and the Client experience

• Reschedule appointments both same day and in advance for reasons such as Pet Stylists' call outs, departures, leaves of absence, sick days, vacations, and more.

• Proactively identify scheduling challenges and develop solutions to ensure seamless service to our furry clients and their humans.

• Collaborate closely with the Grooming Operations Managers to ensure preferences, breaks, and availability are considered and integrated.

• Continuously look for ways to enhance the scheduling process, leveraging technology and tools to ensure efficiency.

• Contribute to a positive work environment when interfacing with external and cross-functional teams

• Be excited to master details around specific dog characteristics & multiple geographies to achieve operational excellence.

• Contribute positively to our vibrant team culture, fostering open communication and a spirit of teamwork.

• Other duties as assigned

Who You Are:

• You’re Relentless. You have the determination and grit to keep working on a problem as new challenges emerge while maintaining the flexibility to adjust plans or strategies as needed.

• You’re a Problem-Solver. You’re able to think quickly and make decisions in a fast-paced

• environment.

• You’re Detail-Oriented. You have strong organizational skills and a keen eye for detail.

• You’re a Communicator. You listen actively and endeavor to understand the needs of our clients and our business. You express your ideas clearly and communicate effectively to produce positive results.

• You have Strong Integrity. You’re honest and ethical in all interactions and uphold company values and policies.

• You’re Dedicated. You’re committed to providing a tailored VIP experience during each customer interaction.

• You’re Empathetic. You’re able to see situations from the customer's perspective and provide the best solutions that are aligned with the Barkbus mission.

• You’re a Multi-Tasking Master. You have excellent attention to detail, are organized, and can handle multiple tasks at once.
  

Qualifications:

• Must be both a people and dog lover!

• Minimum 3 years of experience working in a relevant client-facing role.

• Hands on experience with backend operational and administrative functions

• Proven track record of achieving and exceeding goals.

• Excellent verbal and written communication skills.

• Excellent time management skills with a proven ability to meet deadlines.

• Strong analytical and problem-solving skills.

• Attention to detail

• Critical thinker for continuous improvement

• Ability to adapt to the needs of the organization.

• Proficient with Google productivity suite (Docs, Sheets, Slides, etc).

Compensation

• Hourly Rate: $6, based on experience.

Equal Opportunity

• Barkbus is an equal-opportunity employer who celebrates diversity. Come as you are.

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