Marketing Chief of Staff
•Cohere· 15h
📣 Marketing⏰ Full-time👔 Executive🇨🇦 Toronto, Canada
15h ago
Basis·about 17 hours ago
ABOUT THE TEAM
The Integrated Client Solutions (ICS) team provides strategic partnership and integrated media solutions to our diverse suite of clients. We deliver Raving Fan Service by helping clients challenge their media objectives and realize their business ambitions. Powered by best-in-class research and planning tools, ICS works in partnership with our sales team to tailor our tech enabled services approach to drive better outcomes and media campaigns.
WAYS YOU’LL CONTRIBUTE
This position will be responsible for acting as the key client contact for a suite of Basis clients. As the Integrated Client Solutions Director, you will be responsible for continually advancing the quality of work across your accounts. You will contribute by:
Stewarding client relationships to ensure their business and media objectives sit at the center of our engagement
Providing strategic leadership across large or multifaceted accounts, ensuring cohesive planning, clarity of direction, and alignment with broader client growth opportunities.
Architecting client strategies with minimal guidance, leveraging deep channel expertise and a proactive solutions-oriented approach.
Overseeing and maintaining effective collaboration between internal stakeholders for the development and presentation of strategic media plans
Delivering high levels of client satisfaction to ensure client retention and growth
Leading by example, supporting Basis’ values and positively contributing to the culture
Overseeing client campaigns and daily requests by identifying, evaluating, brainstorming and recommending new media solutions alongside the team
Contributing to pre-sale support and new business pitches with sales counterparts and other Media Services teams
Min of 8 years of experience in digital media planning and buying, including site direct and programmatic or equivalent combination of education, training, and experience, etc.
Experience in Pharma marketing is required, both client leadership experience and experience with media buying within the vertical.
Holistic understanding of the digital media landscape including search, social, and programmatic
Strong written and verbal communication
Curiosity and passion for advertising
Strategic thinking and proactive client servicing skills
Strong issue resolution and problem-solving capabilities
Ability to work well in a cross functional team environment
Advanced Excel and PowerPoint skill set
Commitment to creating inclusive, respectful environments where all voices are valued and supported.
Thoughtful approach to collaboration, design, and decision-making that prioritizes equity, access, and continuous learning.
Pharma experience preferred
Prior experience at a SaaS organization
Hands on DSP buying experience
Experience working with a 3rd party ad server
Experience in digital reporting dashboards such as Datorama
Experience in search and social media
Basis Certified