Customer Experience Associate
•Rain· 7h
SupportFull-timeAmericas
7h ago
BetterUp·about 2 months ago
Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.
We do. We can’t cram it all in here, but you’ll start noticing it from the first interview.
Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters.
This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.
Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture.
If that sounds exciting—and the job description below feels like a fit—we really should start talking.
We are a hybrid company with a focus on in-person collaboration when necessary. Employees are expected to be available to work from one of our office hubs at least two days per week, or eight days per month. Our US hub locations include: Austin, TX; New York City, NY; San Francisco, CA; and the Arlington, VA metro area. Please ensure you can realistically commit to this structure before applying.
Transform how the world’s leading companies invest in their people.
At BetterUp, we’re building a new kind of partnership with our customers — one that doesn’t stop at platform adoption. We’re in the business of deep, lasting transformation. That’s where you come in. As a Principal Client Partner, you’ll partner directly with executives at the world’s top companies to shape human capital strategies that matter. You’ll co-create solutions that unlock performance, culture, and growth — and you’ll stay close to the ground as those plans become real. You won't be a passenger in this process; you’ll be the driver of strategic clarity, executive alignment, and long-term outcomes. This is not a back-office, post-sale support role. This is a front-line, high-trust, high-impact leadership seat. If you thrive on building executive relationships, architecting transformation, and making ideas real through people, let’s talk.
Serve as the strategic lead and executive counterpart for enterprise deployments, working side-by-side with CHROs and business leaders.
Translate complex business and talent challenges into clear, compelling transformation plans — and own those solutions from design through deployment.
Build trust and influence across senior stakeholders, acting as a thought partner, advisor, and driver of change.
Lead a cross-functional deployment team (delivery, data, comms, change) — with you at the helm, aligning efforts to business impact.
Facilitate strategic working sessions, steer executive updates, and own the story of value BetterUp delivers to the customer.
Partner with the Account Team to ensure continuity and maximize expansion opportunities through advisory-led influence.
Keep your eye on outcomes, not just deliverables — ensuring we deliver the transformation we promised.
Bring pattern recognition, coaching mindset, and a high bar for strategic execution to every engagement.
14+ years of experience in consulting, HR transformation, organizational development, or a similar strategic role.
A track record of executive-level advising, especially with CHROs or enterprise business leaders.
Deep domain expertise in human capital, people strategy, or enterprise talent systems combined with business acumen.
Experience leading complex, cross-functional deployments or change initiatives at scale.
Exceptional communication skills and the ability to craft and deliver a narrative that moves hearts and minds.
Comfort with ambiguity, a bias for action, and a drive to make things better, not just get them done.
Experience operating inside high-growth SaaS, human transformation platforms, or people tech companies is a plus.
A mindset rooted in outcomes, ownership, and long-term impact.
Our team thrives at the intersection of human expertise and AI capability. As an AI-forward company, adaptation and continuous learning are part of our daily work. We're looking for teammates who are excited to evolve alongside technology – people who experiment boldly, share their discoveries openly, and help define best practices for AI-augmented work. These professionals thoughtfully integrate AI into their work to deliver exceptional results while maintaining the human judgment and creativity that drives real innovation. During our interview process, you’ll have opportunities to showcase how you harness AI to learn, iterate, and amplify your impact.
Benefits:
At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community.
Access to BetterUp coaching; one for you and one for a friend or family member
A competitive compensation plan with opportunity for advancement
Medical, dental, and vision insurance
Flexible paid time off
Per year:
All federal/statutory holidays observed
4 BetterUp Inner Workdays (https://www.betterup.co/inner-work)
5 Volunteer Days to give back
Learning and Development stipend
Company wide Summer & Winter breaks
Year-round charitable contribution of your choice on behalf of BetterUp
401(k) self contribution
We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply.
BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
At BetterUp, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, residence location, as well as market indicators. The range below is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future.
As part of this role, you’ll be eligible for an annual bonus. We’ll provide more details during your interview process.
The base salary range for this role is:
$228,000 – $285,000: New York City and San Francisco
$205,200 – $256,500: All other Hub Offices
This role qualifies for an additional annual bonus.
Protecting your privacy and treating your personal information with care is very important to us, and central to the entire BetterUp family. By submitting your application, you acknowledge that your personal information will be processed in accordance with our Applicant Privacy Notice. If you have any questions about the privacy of your personal information or your rights with regards to your personal information, please reach out to [email protected]
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