Patient Financial Counselor

The Patient Financial Counselor is responsible for identifying and collecting outstanding patient balances and discussing financial opportunities. Financial Counselor I; seeks to clearly explain to patients on outstanding balances and discussing payment options, while adhering to company policy. This position also collaborates closely with internal stakeholders including the Revenue Cycle Management, Contracting & Credentialing teams, Data Analytics, Payer Strategy, Financial Coordinators and Clinical teams.

Location: Remote

Schedule: Full time Monday - Friday 9am - 5:30pm EST

Target Pay: $26.00- $28.00/hr

Benefits:

• 3 Weeks PTO + 8.5 days of additional sick time + 8 paid holidays
• Paid parental leave
• 100% Employer Paid Medical, Dental, and Vision Insurance
• Employer Paid STD & LTD
• 401k
• $50 monthly Remote Work Stipend

You can expect to:

• Understands and stay informed of the latest billing guidelines for Medicare, Medicaid, MCOs, commercial insurance and self-pay, along with collections rules and guidelines.
• Monitor unpaid balances and work with patients to help them understand amounts owed, insurance balances, payment plan options and collect payments accordingly,
• Handles escalated or complex patient accounts issues and discharges resolution.
• Identify trends and work with the Team leaders to address the root cause.
• Complete daily, weekly and monthly reports and conduct analysis where needed.
• Maintain highest confidentiality; adheres to all HIPAA guidelines and regulations.
• Regular and predictable attendance is required.
• All other duties as assigned.

Qualities we're looking for:

• 1-year of face-to-face or over-the-phone customer service in healthcare.
• 1-year of billing experience.
• Knowledge of CPT and ICD-10 coding.
• Knowledgeable of billing and coding regulatory guidelines.
• Ability to communicate effectively with all stakeholders.
• Consistent access to a private work environment with high-speed internet and professionally appropriate surroundings for frequent video conferencing and a workstation setup conducive to remote work needs.

This is a full-time (40hrs per week) remote position.

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