Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Binance's Risk Operations team is executing an AI-First transformation — moving from manual case review toward a fully autonomous decision pipeline powered by ROCA (Risk Operations AI Agent). This role sits at the critical human-in-the-loop node: reviewing cases where ROCA's confidence score falls below the auto-decision threshold, generating structured feedback that drives continuous model improvement, and progressively expanding the automation boundary.This is not a traditional fraud analyst role.
Think of it like the shift from manual labor to the steam engine era — the people who thrived weren't the ones who resisted the machine, but those who learned to operate it. Here, you are the operator: you direct the AI, validate its judgment, correct its blind spots, and steer it toward better outcomes. The machine handles the volume; you provide the expertise it can't yet replicate.
Responsibilities:
Requirements:
- 2+ years in fraud review, risk operations, or KYC/KYB case management
- Hands-on experience with ATO (Account Takeover) detection and investigation
- Comfort working in AI-augmented workflows: you read model outputs, interpret confidence scores, and make decisions based on AI-generated signals rather than raw data alone
- Structured, precise written communication: you can document a root-cause annotation in <3 sentences that an ML engineer can act on
- Bilingual English/Mandarin is required to be able to coordinate with overseas partners and stakeholders.
- An operator's mindset toward AI tools: you leverage AI signals to make faster, better decisions — you master the tool rather than compete with it
Nice to have:
- Experience in crypto / Web3 / VASP risk environment; familiarity with blockchain transaction patterns (Sybil attacks, wash trading, mule account indicators)
- Exposure to ML model evaluation concepts: Precision, Recall, F1, confusion matrix — you don't need to build models, but you need to speak the language
- Familiarity with prompt engineering or LLM evaluation workflows; experience reviewing or testing AI-generated decisions at scale
- CAMS, CFE, or equivalent AML / fraud certification
- Prior involvement in SOP authoring, QA calibration, or BPO oversight for a risk operations team
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
