Position Overview
We are seeking an experienced APAC Physical Security Systems Administrator to support a large-scale enterprise physical security environment for a leading Global Technology & Entertainment Company. This role is responsible for the administration, configuration, maintenance, and optimization of enterprise security systems, requiring advanced Genetec Security Center expertise with a focus on Synergis access control and video surveillance systems. The ideal candidate is a highly technical systems administrator with experience supporting global security operations, ensuring system reliability, troubleshooting complex issues, and partnering with cross-functional teams to deliver secure, scalable solutions.
The APAC Physical Security Systems Administrator role is a remote position requiring the employee to reside in Singapore, with occasional travel to client offices approximately twice per quarter. This is a full-time position offering competitive benefits.
Essential Job Functions
- Administer, configure, and maintain enterprise physical security systems, with a strong focus on Genetec Security Center, including Synergis Access Control and video surveillance platforms.
- Program and configure new security devices, system expansions, upgrades, and Day 2 operational enhancements across APAC environments.
- Monitor system health, optimize system availability, and proactively identify and resolve issues impacting physical security infrastructure performance.
- Perform advanced troubleshooting, root cause analysis, system backups, firmware updates, log reviews, and preventative maintenance activities.
- Manage and prioritize service requests and break-fix incidents through Zendesk, ensuring timely resolution, documentation, and operational visibility.
- Configure access control systems, manage load sheets, perform Genetec programming, and maintain system configurations supporting operational and project requirements.
- Coordinate with internal teams, vendors, installers, and site stakeholders to support maintenance activities, service requests, and site access requirements.
- Support testing and commissioning activities, including pre-test validation, T&C reporting, punch list management, and system acceptance.
- Maintain accurate system documentation, service metrics, trackers, and reporting for ongoing maintenance activities and special projects.
- Partner with global security technology teams to improve system performance, standardize configurations, and support enterprise security initiatives.
Required Skills and Experience
- 3+ years of professional experience programming, administering, and supporting enterprise physical security systems.
- Expert understanding of Genetec Security Center, including Synergis Access Control and video surveillance solutions, with hands-on experience administering, configuring, and troubleshooting enterprise deployments.
- Experience managing multiple concurrent security system service requests, maintenance activities, and new deployment projects with minimal supervision.
- Experience administering and troubleshooting enterprise physical security systems, including cameras, access control panels, and integrated security devices, with the ability to collaborate with field technicians and vendors on hardware-related issues.
- Understanding of network architecture and information security concepts, including LAN/WAN environments, IP addressing, DHCP, MAC addresses, VPNs, firewalls, Active Directory/domains, and collaboration with network teams.
- Strong project management, documentation, and organizational skills with the ability to manage competing priorities and deliverables.
- Excellent communication and collaboration skills with the ability to work effectively with global teams, vendors, installers, and technology partners.
- Genetec Security Center technical certification strongly preferred, including SC-STC-001 and/or SC-ETC-002.
