Customer Success Manager (Vancouver Hybrid)

This is a hybrid role based in our Vancouver office, with in-office days Tuesday, Wednesday and Thursday.

How You'll Make An Impact

Maximize retention and identify growth opportunities with your account portfolio

• Manage the overall post-sales account success (technical, commercial) with the support of the Boomi teams (Product, Services, Support)
• Understanding of customer requirements and drive internally (enhancements, fixes) to accelerate and remove barriers to customer adoption and growth
• Identify opportunities for expansion associated with their adoption of the Boomi product portfolio and collaborate with internal stakeholders (account, product teams)
• Partner with our subscription sales makers during the sales cycle on the value of the Boomi Professional Services as part of the Success Assurance program

The Experience You Bring:

• 5+ years of experience working as either Customer Success, Architect, Engineer or Consulting role with Account Management focus
• Experience with Commercial IT organizations
• Ability to address topics such as business value and total cost of ownership, etc.
• Demonstrated ability to successfully handle solution and services scoping to define a Statement of Work
• Experience in collaborating with Systems Integrators Excellent ability to understand and communicate complex business and technical subjects to both Management and Technical audiences

Bonus Points If You Have:

• Experience with cloud and application integration and B2B integrations
• Excellent business, analytical, problem solving and communication skills (written and verbal)
• Proven ability to meet and exceed retention targets

Compensation and Benefits

Boomi is committed to fair and equitable compensation practices. The On Target Earnings (OTE) ranges from $142,000 - $178,000 CAD annually. Final compensation will be determined by various factors including the candidate’s knowledge, skills, experience, and geographic location.

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