Position Summary

The Collections Expert Analyst is going to support the Invoice to Cash end-to-end process in the Business Service Center. Learning and completing daily Collection tasks.

General Job Responsibilities

• The Collections Analyst is responsible for various activities in the Invoice to Cash end-to-end process (O2C, OTC) in the Business Service Center, including: 

• Research and reconcile overdue accounts/invoices. 

• Maintain accurate record of past due accounts & collection efforts. 

• Process & send statements. 

• Maintain customer files. 

• Performs customer portfolio auditing functions accurately and meets audit deadlines. 

• Handle customer communication for the business unit. 

• Follow up on payment on accounts and customer deductions, resolve short pays, debit memos and unused credits with customer. 

• Learn how to generate work-plans to meet targets and manage workload balances with senior assistance.   

• Implement processes and activities required in the invoice to cash process/deduction through training, skill acquisition and continuous improvement.  

• Follow up on POA, CIA, orders on block, rejected claims, assigned accounts and outlook emails. 

• Complete tasks in an orderly and planned way according to SLA on the Get Paid Queue, meet KPI target based on the division, correctly POA follow up, and keep 2-day SLA for outlook emails. 

• Maintain specific customer accounts and all support documentation required.  

• Maintain updated WI within the team by making the necessary changes to it. 

• Further investigate payments without supporting detail and properly posting all discrepancies (part number detail, capturing the correct data in the correct fields to ensure proper account coding).   

• Management reviews, special projects and ad hoc requests are all part of normal job duties. 

• Manage medium risk level portfolio.  

• Provide high level of customer services.  

• Work in a team environment, which involves collaboration and use of team-based methods and tools.  

• Participate in at least 2 CIP processes and propose innovation ideas within AR-Area  

• Identify issues on a timely manner and provide visibility to the management team when something is going to negatively affect the operation. 

• Follow up for a daily application and discrepancy management.   

• Research about solutions, generate and communicate process improvement ideas.   

• Support answering of questions on the telephone or via email.  

• Reports and addressing customer inquiries. 

• Participate to status meetings, both internally and with clients.  

• Attend and/or contribute on trainings (internal). 

• Perform other functions related to the position.   

• Advanced student in accounting or a related field (Accounting, Business Administration, Economics, Industrial Engineering)
• English level B2+ C1
• Strong computer skills including MS Office (Excel) and Adobe Reader, banking portals, and other ERP systems, preferred.
• Knowledge of accounts receivable processes including account reconciliation, cash application.
• Minimum of 2 years in an accounts receivable role, or accounting experience. Experience in a business service center preferred. 

Bosch Service Solutions Costa Rica (@boschcostarica) • Instagram photos and videos