Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

A day in the life (Responsibilities)

The Retail Team is a newer vertical to Toast, building out our sales and servicing capacity to retail customers.

As a Retail Inventory Consultant, you will work closely with Retail Onboarding Consultants and are dedicated to supporting a wide range of retail customers by collecting their inventory and item library exports from their previous POS system, migrating it into Toast, and confirming accuracy and cleanliness of the upload with customers. You will also host Item Library Review meetings with customers to ensure understanding of the system prior to the customer’s installation and go-live date. Additionally, in partnership with Retail Onboarding Consultants, you will support newly onboarded customers on an as needed basis for their first 30 days with Toast.

You serve as the customer’s inventory relationship manager from the time that the account purchases Toast, through the onboarding phase of the customer journey. You are expected to work autonomously under an Onboarding Manager to achieve monthly activation goals, prioritize work based on customer need and Toast requirements, collaborate well with Retail Onboarding Consultants and cross-functional teams, and deliver high quality customer interactions. To thrive as a Retail Inventory Consultant at Toast, you are flexible, motivated by aggressive growth goals, and excel in ambiguous environments!

What you'll need to thrive (Requirements)

• Leverage your Toast product knowledge and project management skills to partner with retail business owners during the Go-Live phase, and build out Retail Item Library functionality that will produce a high quality inventory implementation experience within timeline and budget
• Train and enable retail business owners on managing inventory operations through utilizing Toast’s Retail Item Library, sales/COGS (Cost of Goods Sold) reporting, and overall retail functionality
• Responsible for collecting customer’s inventory exports, conducting any necessary data cleanup, migrating it into ToastWeb, and reviewing for accuracy and approval
• Assist in onboarding remotely while documenting inventory integration into the Toast POS system, observe Toast best practices as well as document any deviations from best practices that were identified during the design phase of the project.
• Manage several inventory consultations simultaneously, including large books of onboarding business (45+retail business’) in your region.
• Ensure the transition goes smoothly and that you are available to assist and guide the customer during their first 30 days of usage by providing post-live remote guidance, troubleshoot problems or follow-up training.
• Repeat above duties on an as needed basis for Toast Menu builds

What you'll need to thrive (Requirements)

• 4+ years of experience in a role responsible for customer satisfaction and business operations (e.g. a retail store manager), including management of long-term customer relationships (4+ weeks or more)
• 2+ years of experience of COGS (Cost of Goods Sold) and inventory analysis in Retail, Food and Beverage, or Hospitality industries
• 1+ years experience in a project management or implementation role working with cross-functional teams and managing multiple priorities
• Proficient in Microsoft Excel and/or Google Sheets (Vlookups, Pivot Tables, formulas, etc.)
• Success operating independently and navigating competing priorities in a constantly changing environment
• Skilled in project management tools such as Salesforce, Asana, and Google Workspace, with strong organizational discipline
• Proven track record of success in meeting and exceeding goals
• Excellent communication, organizational, and influencing skills

What will help you stand out (Nonessential Skills/Nice to Haves)

• Strong understanding of POS systems, integrations, and retail operation workflows (a plus for candidates from hospitality or retail SaaS).
• Experience working in the tech industry or for a SAAS company
• Training, teaching, or development experience
• Sales and objection handling experience
• Located in a Pacific or Mountain time zone

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.