Logistics Associate

JOB SUMMARY

Reporting to the Logistics Operations Supervisor, this associate position will play a critical role in exception management and upholding strong relationships with each logistics partner. The associate will be responsible for resolving and escalating shipping exceptions and questions in a timely and professional manner. Along with managing warehouse inventory and loads to reduce aging and maximize client experience.

The candidate's attitude, skill set, and ability/desire to learn are more important than the specific experience set defined above. We are looking for people with great attitudes who want to have a meaningful role as part of a fast-growing, dynamic company. B-Stock moves fast and has high expectations for everyone on the team.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Act as a primary liaison between logistics partner(s) and internal frontline teams regarding shipping disputes and questions
• Day-to-Day exception management of logistics-related activities, including shipping discrepancies
• Work with cross-functional teams to support continuous improvement across all BSTK functions
• Manage and escalate reports for aged warehouse inventory and loads
• Develop and maintain SOP’s related to the role
• Manage carrier contact lists for B-Stock teams
• Responsible for order tracking, inventory, and equipment management to support daily operations and meet business requirements
• Cross-train on other associate responsibilities to provide coverage when needed
• Perform special projects or analysis as requested

MINIMUM QUALIFICATIONS, JOB SKILLS, AND ABILITIES

• 1+ year of customer service experience, primarily with phone and email support
• Highly organized individual with strong attention to detail
• Strong written and verbal communication skills
• Demonstrated experience in Microsoft Office Suite, with Excel experience preferred
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• A self-starter with the ability to work effectively in a remote environment
• Ability to think critically and solve problems quickly and accurately
• Ability to work in a team-oriented and fast-paced environment
• Positive attitude and eagerness to learn
• Ability to work a flexible schedule on occasion
• Bachelor's Degree or Associate Degree preferred

PREFERRED QUALIFICATIONS, JOB SKILLS, AND ABILITIES

• Previous experience working with logistics/transportation brokerage
• Experience using Transportation Management Systems and Customer Relationship Management systems

The pay rate for this role will range between $24.05 to $28.85, per annum. We consider many factors when determining salary offers, such as the applicant’s work experience, education and training, skills, market data, and internal equity.

EMPLOYEE BENEFITS

• Competitive compensation packages, including bonuses and options
• Medical, dental, and vision benefits
• Paid Time Off & matching 401(k)
• Support for continuing education
• Team off-sites, social events, and extracurricular activities are a staple
• Snacks, drinks, and the occasional box of donuts