Caseware is one of Canada's original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries and available in 16 different languages. While you might not have heard of us (yet) over 36,000 accounting and audit professionals list Caseware as a skill on their LinkedIn profiles!
We are looking for a Manager, Product Operations who will work directly with the Senior Technical Program Manager and the product leadership team.
❗This is a New Role
❗This is a Full-time permanent position
📍 Location:
This is a hybrid role requiring the successful candidate to work 3 days a week in our Toronto office located at 351 King St E, Toronto, ON.
What You’ll Be Doing:
- Drive the operating cadence (weekly/MBR/QBR mechanics): agendas, prep, notes, and ensuring follow-ups always happen on time.
- Be the hub for Product Ops execution: keep plans, decisions, and next steps consistent and up to date.
- Enable release scheduling clarity for product leaders and stakeholders; align milestones and readiness reviews.
- Drive operational clarity: maintain simple templates, checklists, and a single source of truth so teams know what’s happening and when.
- Support cross-functional coordination around dependencies, change windows, and readiness—removing blockers and keeping everyone aligned.
- Help document and templatize Product Ops practices as we continue to institutionalize how we work.
What You’ll Bring:
- 3–5 years of Product Ops / program operations experience in a SaaS context (B2B or Enterprise SaaS preferred).
- A knack for making complex cross-functional work feel organized, predictable, and calm.
- Clear, concise written communication; dependable follow-through.
- Comfortable partnering with senior leaders across R&D and GTM
- Practical fluency with collaboration tools (e.g., Jira/Confluence/Notion/SharePoint) and structured docs/templates.
- Sound judgment; knows when to escalate, when to decide, and when to simplify.
- Bias for process that serves outcomes—lightweight, repeatable, documented.
Your Growth:
- This role is built for someone who thrives in a high-performance, high-ownership environment. You will work closely with the CPO and the Senior TPM to enable operational excellence, and:
- Build a recognized center of gravity for execution—owning rituals that leaders trust.
- Work closely with ex-MBB leadership to receive hands-on coaching.
- Gain exposure across R&D and GTM, with room to expand scope as our operating model matures.
- This is an opportunity to develop in a high-growth product organization. If you’re passionate about driving impact at the intersection of execution, product, and operations, we want to hear from you!
Salary Range:
The annual base salary for this position is between $80,000 CAD and $100,000 CAD per year.
This role is also eligible for discretionary bonus and/or commission, as well as other benefits. Actual pay within the listed range will be determined based on factors such as transferable skills, relevant experience, market conditions, and primary work location. The posted range is subject to change and may be updated periodically.
What's in it for you:
▪️Innovation is at our core. We work with cutting-edge technology in accounting and financial reporting, constantly pushing the boundaries to create impactful software solutions.
▪️We are committed to a collaborative culture, where your ideas are valued, and knowledge sharing is encouraged within a supportive, inclusive team.
▪️Work-life balance is important to us. We offer flexible work options, remote opportunities, and generous time-off policies to ensure a healthy work-life balance.
▪️We offer competitive compensation, including a competitive salary and comprehensive benefits such as health insurance and retirement plans.
▪️We are driven by impactful work. Your contributions directly affect how our clients manage financial processes and drive their success.
▪️Recognition and rewards matter to us. We celebrate hard work through recognition programs, performance bonuses, and opportunities for career growth.
▪️We embrace global opportunities. Work on international projects and collaborate with a diverse, global team.
About Caseware:
Caseware's cutting-edge software products are meticulously designed for accounting firms, corporations, and governments. Our teams are continually collaborating, innovating, and building upon our existing suite of products. With a customer-focused mindset, we are building technology that is shaping what the future of audits, financial reporting, and financial data analytics will look like.
With a recent strategic investment from Hg Capital in 2020, Caseware is now in its next major growth phase as we double down on the people and products that have made Caseware so successful to date.
One of Caseware's core values is Many Voices, One Team and with that in mind, we're dedicated to building teams as diverse as our customers in an equitable and inclusive way. We welcome and encourage candidates of all backgrounds to apply. Should you require accommodations or have any questions at any point during the application or interview process, please e-mail our People Operations team at [email protected].
AI Usage:
The recruitment process may use AI assisted tools but not for candidate screening or assessment. All final hiring decisions are made by humans to ensure fairness, transparency, and oversight.
Background Check:
Any candidates successful in obtaining an offer for a position will need to successfully complete a background check through Certn.co which typically includes an Identity Verification and Criminal Record Check. Executives and Senior Managers will undergo a Soft Credit Check as well. Candidates residing in the Netherlands and Germany are excluded from undergoing background checks via Certn.co
Security and Fraud:
Caseware takes the security of candidates seriously. All legitimate communication from us will come from email addresses ending in @caseware.com and our open positions are always listed on reputable job boards and on our website https://jobs.lever.co/caseware. We will NEVER ask for payment or financial information from you. If you receive an unsolicited job offer, proceed with extreme caution.
