Office & Administrative Support Assistant
•AverydennisonHybrid· 2h
🎧 Support⏰ Full-time🌱 Entry Level🇸🇬 Singapore, Singapore
2h ago
Charterts·about 8 hours ago
CTS delivers comprehensive IT solutions to meet the unique demands of mission-driven organizations. We have deep expertise in supporting nonprofits and educational institutions, however our team is equipped to handle the complexities of IT across a variety of sectors. We’re committed to making technology work seamlessly, so our clients can focus on making a difference, regardless of their industry.
At CTS, we believe in building a company culture that fosters growth, collaboration, and innovation. By joining our team, you will not only help empower businesses with cutting-edge IT solutions but also build a rewarding career in a dynamic and supportive environment. Discover the many reasons why CTS is a great place to advance your career. We are headquartered in Brooklyn, NY with 90+ employees across the US and several other countries. Learn more about us at https://www.charterts.com
The NOC Engineer is important in the Service Delivery division at CTS. The Network Operations department of CTS ensures the intricate networks and systems we manage are maintained and supported. Responsible for delivering impeccable maintenance, troubleshooting, and general support of our clientele’s network infrastructure, the NOC Engineer must exhibit a sense of ownership over various systems while also providing high-caliber quality work and customer service.
This is an individual contributor – technical position
• Administer and perform the work for monthly, quarterly, bi-annual, and yearly maintenance plans for clientele.
• Assist higher-level NOC Engineers to automate recurring requests using, but not limited to, Kaseya VSA, ConnectWise Manage, PRTG, and PowerShell.
• Configure monitoring of client infrastructure using PRTG, Kaseya VSA, and ConnectWise Manage.
• Remediate alerts from monitoring tools that are generated from firewalls, switches, access points, physical and virtual workstations and servers, phone systems, and storage devices.
• Respond to and resolve service incidents following existing procedures and service level agreements.
• Track time, communications, and work output via our ConnectWise Manage PSA.
• Liaise with internal teams, vendors, and client contacts.
• Monitor and remediate all CTS-provided client backup solutions: Acronis On-Prem, Acronis Cloud, CloudAlly, and Backupify.
. Perform installation, configuration, and troubleshooting of workstation, server, and cloud applications.
• Create and maintain information and documentation in ConnectWise Manage and ITGlue.
• Assist with our service center (helpdesk) requests as needed and
• Address all phone calls and VIP emails outside of regular business hours.
• 2+ years of experience in a customer-facing, technical-services environment, with a strong commitment to customer service.
• Experience with networking protocols: TCP/IP, BGP, OSPF, VPN, IPSEC, VoIP, and QoS.
• Experience in WAN/LAN networking, including routing, switching, security, and load balancing.
• Experience in WLAN technologies including, but not limited to, Meraki, UniFi, and Cisco.
• Experience with Microsoft Windows Server, Windows Desktop, and Apple Ecosystem.
• Experience in Network Attached Storage (NAS).
• Experience with Grand Stream or other Asterisk-based PBX systems.
• Experience with Android, iOS, Gsuite, and Office365.
• Self-motivated, with excellent time management skills and the ability to handle and adapt to changing priorities and special projects in a high growth environment.
• Analytical, critical thinking, problem-solving, and decision-making skills. Ability to clearly articulate business and technical problems in terms of data and symptoms, causes and effects, and potential remedies.
• Strong written and oral communication skills.
• MSP experience.
• Knowledge of scripting/programming language, including, but not limited to, PowerShell, BASH, and/or VBScript.
• Knowledge of Cisco ASA and SonicWALL firewall.
• Experience with MSP-related tools: ConnectWise, Kaseya VSA, PRTG, and ITGlue.
The salary range for this role is $1600 - $2500/monthly
This is an independent contractor role.
* Please note that the availability and specifics of benefits may vary depending on your country of residence.
We will try to make it as fast as possible! :-) We use Greenhouse to help us schedule the meetings so emails will come from [email protected].
Once you are successfully approved on one step, you will be moved to the following one.
[*] Steps 4, 5 and 6 may not occur or be set up differently, depending on the position. We will let you know at the beginning of your process with us!
CTS is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and employees. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability, sex (including pregnancy), age, gender, gender identity, sexual orientation, marital status, veteran status, or any other characteristic protected by law.
CTS is committed to working with and providing access and reasonable accommodation to applicants. If you require an accommodation, please reach out to [email protected] once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
CTS participates in the E-Verify Program. As part of this program, the company provides the federal government with your Form I-9 information to confirm your employment eligibility in the United States.
Learn more at www.e-verify.gov (information available in English and Spanish).