Chownow·about 1 month ago
We’re looking for a strategic, data-driven Revenue Enablement Program Manager to accelerate the performance of our Revenue organization. This role sits at the intersection of Sales, Account Management, Customer Support, Product, Marketing, and Revenue Operations and is responsible for translating go-to-market strategy into measurable seller behavior change.
You will lead enablement initiatives that drive revenue impact — including new product launches, pricing and packaging rollouts, everboarding programs, skills development, and process adoption. You won’t just deliver training — you’ll design scalable systems that improve execution quality, shorten sales cycles, increase win rates, and elevate rep confidence.
This is a highly cross-functional, high-visibility role for someone who thrives in fast-moving environments, knows how to influence senior stakeholders, and can connect enablement efforts directly to business outcomes.
This position will report to our Director of Revenue Enablement. No direct reports.
Program Strategy & Execution
Partner with GTM leadership to identify performance gaps and define enablement priorities aligned to business goals
Build and execute a quarterly enablement roadmap spanning onboarding, product enablement, and skill development
Build launch certification programs and define measurable adoption metrics (call behaviors, pipeline mix, win rate impact)
Support rollouts of new sales processes and tooling (e.g., Gong), with enablement assets and reinforcement plans that drive behavior adoption
Lead new hire onboarding sessions from both content build and delivery
Develop scalable assets—playbooks, talk tracks, guides, and SOPs—and own content strategy across tools (e.g., Guru, Lessonly), establishing governance for creation, review, and ongoing audits so teams have centralized access to accurate, up-to-date resources
Train post-sales teams on technical knowledge needed to support customer support troubleshooting
Measurement & Continuous Improvement
Partner with leadership to define and track success metrics for enablement programs (time-to-productivity, ARR, win rates, churn reduction, upsell, etc)
Leverage toolstack to assess performance and surface coaching opportunities (Gong, Outreach, Glean, Claude)
Continuously iterate on programs based on data, feedback, and business outcomes
Complete ChowNow New Hire Onboarding Experience
Build a deep understanding of the GTM org and the teams KPIs
Audit existing enablement assets, onboarding programs, and knowledge management systems to identify immediate gaps and quick wins
Define and align on a prioritized enablement roadmap
Launch ongoing enablement initiatives ie. everboarding programs
Achieve defined adoption metrics for at least one major initiative
Demonstrate early indicators of revenue impact (improved discovery quality, improved pipeline hygiene, increased attach rate, etc.)