The Client Recruitment Quality Lead is embedded within the client recruitment program and is responsible for implementing and maintaining established quality assurance frameworks to ensure error-free execution in recruitment operations.

This position drives operational excellence through rigorous quality control measures, ensures 100% compliance with established protocols, and embeds quality assurance as a fundamental way of working rather than a mere checklist approach.

Work location: London, United Kingdom (EC1V)  

Work Set up: x1 day per week in London office 

Duties and Responsibilities:

• Executes established quality assurance programs to achieve 100% compliance.
• Maintains and enforces operational controls through systematic auditing of recruiter interactions and performance.
• Delivers real-time feedback to the Leadership team to drive immediate performance improvement and maintain service excellence.
• Monitors and reports on quality metrics to identify deviations and ensure consistent adherence to standards.
• Implements governance protocols to maintain consistency and fairness across all recruitment interactions.
• Utilizes automated auditing systems to ensure continuous monitoring and timely feedback.
• Operates quality assurance tools to maintain high standards at scale while protecting the candidate experience.
• Integrates candidate and hiring manager feedback (VoxPop, PTR) to validate quality standards
• Monitors funnel metrics to ensure optimization targets are met.
• Champions quality-first mindset across teams, transforming quality assurance from a process into a culture.
• Other duties as assigned.

Position Requirements

Education:

• Bachelor's degree in Business Administration, Human Resources, or related field preferred.
• Quality Management certification, preferred.

Experience:

• 5+ years of experience in quality assurance or operational excellence, required.
• 3+ years of experience in recruitment operations. 
• Demonstrated experience in maintaining compliance standards, required.
• Track record of achieving error-free execution in operational roles, required.  

Exposure:

• Strong understanding of quality management systems. required.  
• Proficiency in using quality assurance tools and technology, required.
• Experience in audit execution and reporting, required.
• Expertise in coaching and performance improvement, required.
• Experience working with automated quality monitoring systems, required.
• Understanding of recruitment processes and metrics, required