The Reporting Analyst is responsible for metric reporting and analysis, billing and operational processes, as well as day-to-day inquiries.

• Location Specifics: Megatower, Mandaluyong
• Position Setup: Hybrid (Twice in a month)
• Shift: M-F 8:00 PM - 5:00 AM - 3rd Shift

 

Requirements:

• Minimum of 1 year of experience in RPO, with exposure to reporting and analytics
• Demonstrated ability to support reporting activities, manage client/stakeholder relationships, and maintain clear, consistent communication
• Proven track record in stakeholder and client management
• Advanced proficiency in MS Excel (required)
• Experience with SQL, Macros (VBA) and PowerQuery is preferred

Duties and Responsibilities

• Complete all required client reporting based on established service line agreement.
• Complete requirements for other metrics and reporting.
• Accept and complete all ad hoc reporting requests in a timely manner.
• Create and maintain billing templates.
• Develop audit process for monthly billing reconciliation.
• Provide consultative information to client services teams around process & workflows that impact reporting and billing.
• Analyze dashboards on weekly basis and provide key findings to Client Services Manager or Client Services Director.
• Monitor trends and make appropriate recommendations.
• Establish and utilize documented reporting policies that meet reporting and business goals of account leader.
• Reach out proactively to the client teams on a weekly basis to understand their reporting needs in the upcoming week.
• Facilitate ongoing discussions with client services leaders to eliminate non value-add reporting.
• Other duties as assigned.

Education:

• Associate’s degree required. Bachelor’s degree strongly preferred.

Experience:

• A minimum of one year of experience in a business or office environment utilizing the required customer service and administrative skills.

Exposure:

• Demonstrated proficiency with the Microsoft Office suite, including Outlook and Excel.
• Strong proficiency in Applicant Tracking Systems (ATS) and reporting capabilities.
• Basic analytical skills with the ability to assess and present key data.

All your information will be kept confidential according to EEO guidelines.