Customer Success Manager
•Cloudflare· 5h
SupportFull-timeEurope
5h ago
Classdojo·12 days ago
ClassDojo's goal is to give every child on Earth an education they love.
We started by building a powerful network for communication. ClassDojo’s flagship app is the #1 communication app connecting K-8 teachers, children, and families globally. Teachers use it to share what’s happening throughout the day through photos, videos, and messages that make parents feel like they’re there. It’s actively used in over 95% of US schools, reaching over 50 million children in 180 countries, with a team of just around 250 people.
We can achieve this impact because we hire for talent density. Our team comprises the most talented, entrepreneurial, and innovative teammates from around the world, with experience in education and top consumer internet training grounds, including Instagram, Lyft, Dropbox, Stripe, Airbnb, Y Combinator, and more. We’re building a company where the most talented people want to work. We believe you’ll do the best work of your life here—and you’ll pioneer the future of education, too.
ClassDojo is a $1bn+ company that initially grew bottoms‑up through teachers and school leaders. However, more recently, districts are making decisions about family communications at the District level. So, we started a GTM motion for Districts and are building product features for District Leaders (e.g. rostering, SSO, District → Parent announcements). We’ve signed 150+ Districts already and are excited to serve this new user, while remaining free for Teachers, Schools, and Districts.
We are a team of builders, and we’re looking for someone who loves being hands-on discovering user needs, building with the team and partnering with GTM to deliver successful outcomes. You’ll be responsible for critical district workflows and features that unlock partnerships, enable scaled adoption and drive retention. In this role you’ll get to know the various stakeholders and lead the decision on what to build, for whom. Also, you’ll connect the dots between district needs and the everyday magic that keeps teachers and families engaged.
You’ll thrive here if you have a bias to action, love working with users, and can align cross‑functional partners to land complex enterprise workflows.
Go deep on critical district workflows (e.g., school-wide and district-wide points and communications, rostering) to make them smooth, reliable, and lovable
Break big problems into small releases and figure out how to measure what matters, early
Define clear success metrics, design adoption funnels and always be looking for ways to improve adoption, activation, engagement and retention
Work with GTM, CS, and Support on launches so that your stakeholders are enabled, and districts can see the value that you built
Work to make district features and their adoption a flywheel for bottoms‑up growth in teacher signups and activation
Enable the ecosystem by building platform capabilities that let districts/schools and third parties build on Dojo and that allow important partners to access our network
Stakeholders & JTBD: Identify district roles (e.g., CIO, Communications, Curriculum, Data/IT, Security, Superintendents, Principals) and map their jobs‑to‑be‑done to the product.
Drive decisions on difficult trade-offs: Do we spend time improving what we've built / moving on to the next layer of value, or do we pick up new features to support GTM?
Articulate value: Dojo builds communities, so how might we best help District leaders see this value. Both on its own and in relation to other important outcomes (like test scores)
Migration: Orchestrate high‑stakes district transitions with low friction, high trust, and strong post‑launch engagement, so that partners become evangelists
7+ years in product management, shipping successful products in enterprise or education workflows; district/IT stakeholder exposure is a plus
Proven ability to define MVPs, and deliver iteratively with engineering/design partners
Comfortable with instrumentation, using AI to answer most data questions
Experience enabling sales/CS for launches and migrations, including strong communication with external stakeholders
The ability to balance top‑down district needs with delivering world class bottoms‑up teacher and parent experiences
Experience improving activation, engagement, and retention via product‑led growth mechanics
Familiarity with SSO, rostering standards, and building partner integrations or APIs
Background in K‑12 or youth‑serving organizations
We design roles around people and believe this leads to win‑wins. You’ll have autonomy within your product areas, strong partners across GTM and R&D, and clear outcomes. Freedom to ship, rigor to measure, and focus on growing the pond.
(If you are on LinkedIn, you will not be able to access the hyperlinks below. Once you click apply, you will be directed to our career website (if you are not on there already) and will be able to access the hyperlinks)
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. In accordance with the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are happy to accommodate any disabilities or special needs. We are a distributed company, so we hire regardless of location, as long as you are willing to have significant hours overlap with one of the Americas time zones.
ClassDojo takes a number of factors into consideration when determining compensation, including geographic location, experience, and skillset. This role is eligible for an incentive pay component. The estimated range below represents annual base salary:
CA, WA, NY, NJ, CT states: $200,000 - $270,000 (USD)
All other states in the US: $170,000- $229,500 (USD)
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