Clever is on a mission to connect every student, worldwide, to a world of learning. With our identity platform for education, we serve 77% of U.S. schools and over 1 million K12 students internationally. As a trusted partner for schools and educators, we provide secure, seamless access to digital learning tools that empower students everywhere. Clever, a Kahoot! Company, is headquartered in San Francisco, CA, but our impact extends far beyond. Learn more about us at www.clever.com.
Customer experience is at the heart of Clever. We’ve built a world-class support team with smart, ambitious, and diverse talent. Now we are looking for an extraordinary leader to develop a long-term vision for the team and build the next generation of Clever Support.
As the Head of Customer Support, reporting to the Director of Customer Support & Services you will be responsible for hiring, developing, and retaining a high-performing, diverse team to provide exceptional technical support to our school districts and application partners. Successful candidates will have a strong leadership background, experience leading technical and product-focused teams, and be an effective cross-functional partner. We are looking for a leader that embodies an entrepreneurial spirit with a proven track record of driving change and taking intelligent risks to improve the customer experience. The perfect candidate will be an inspirational people leader, strong communicator, customer-centric, and excited by the opportunity to work in a mission-driven, fast-paced environment, actively developing and refining the team strategy with a data-driven approach.
A DAY IN THE LIFE:
WHAT WE’RE LOOKING FOR:
SALARY TRANSPARENCY:
The range of our base salary cash compensation for this role for candidates living in the United States, besides NYC and San Francisco, CA, is between $133,000 - $157,000. For candidates living in NYC and San Francisco, CA is between $147,000 - $173,000. All final offers are determined using multiple factors including experience and level of expertise.
Clever does not conduct interviews via text or Telegram. We will never ask for your financial information or reimbursement of equipment of any kind. If you receive any communications regarding employment with Clever that you think might be a scam, please email [email protected].
If you are a resident of Colorado, please note you have the right to redact your age-related information like age, birth date, or dates of schooling.
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Clever is the education technology platform that provides students with their most valuable asset: more time to learn. Trusted by one in three K-12 schools in the U. S., Clever delivers a highly secure, single-sign on method to access multiple applications with just one log-in, allowing teachers to focus more on teaching and less on technical troubleshooting. As the only platform of its kind, software developers use Clever to integrate their applications with student information systems, reducing the costs and time involved in the traditional integration process. Founded in 2012 and based in San Francisco, Clever is backed by Sequoia Capital, Lightspeed Partners, Peter Thiel's Founders Fund, and GSV Capital. We're a team of more than 90 people passionate about education. If you feel the same way, you should see our openings at
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