Be Part of Our Next Chapter
For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!
We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.
Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.
The NAM P&C Operations Specialist serves as the operational backbone for the NAM People & Culture team, managing HR and TA transactions, data and systems to keep the employee lifecycle running smoothly. This role maintains NAM’s HRIS and ATS data integrity, workforce planning, SOP and P&C resource library maintenance, helps to coordinate interviews, leads onboarding, supports employer branding and immigration and contractor tracking, and helps deliver key People & Culture programs and communications across North America.
Responsibilities
- People data and systems integrity
- Own accurate, complete, timely HRIS and ATS data so reports, analytics and workforce insights are reliable for leaders, payroll and global partners.
- Workforce planning and headcount transparency
- Keep North America headcount and open roles current so workforce planning tools reflect reality and support scenario modeling, hiring needs and budget impacts.
- Employee lifecycle operations
- Process hires, moves, exits and changes correctly and on time to deliver a predictable, compliant experience for employees, leaders and partners.
- Onboarding and early experience
- Lead operational delivery of new hire and new leader onboarding so joiners have a coordinated, well-prepared start that supports engagement, ramp up and retention.
- Candidate and hiring manager experience
- Support organized, professional recruiting, ensuring scheduling, communications and system updates reflect Coates’ brand and make it easy to engage.
- People & Culture program execution
- Convert annual P&C programs (performance, goals, salary, bonuses) into clear timelines, communications and system readiness so leaders can execute.
- Knowledge, resources and SOPs
- Maintain current SOPs and HR fundamentals with Global P&C to improve clarity, self-service and consistent application of People & Culture policies and processes.
- Compliance, risk and recordkeeping
- Track immigration, contractor, offshoring and safety related records for Chicago and with Toronto to support compliance, audits and responsible risk management.
- Employer brand support
- Partner with Global Brand Team to keep North America talent platforms current and aligned with Coates’ employer brand.
- HR Advisor coverage
- Serve as back up to HR Advisor.
Capabilities
- Communicates clearly and promptly with stakeholders, giving concise updates on status, risks and next steps.
- Builds trust and credibility quickly by being reliable, accurate, transparent and following through.
- Collaborates effectively across P&C, Finance, Payroll, IT and leaders, aligning on shared outcomes.
- Takes ownership for data quality, processes and deliverables, using sound judgment and discretion with confidential information.
- Spots opportunities to improve, suggesting practical changes that simplify processes, tools and user experience.
- Stays organized and calm under pressure, adapting quickly and explaining systems and processes in simple, practical language.
Qualifications
- Bachelor's degree in HR, Business, Psychology or related field, or equivalent education and experience
- HR or HRIS certification preferred3 to 5 years in HR operations, coordinator, generalist or TA operations roles, ideally across multiple sites or countries
- Hands on HRIS and ATS use for data entry, reporting and basic configuration or troubleshooting
- Strong Excel, PowerPoint and Microsoft 365 skills, plus collaboration tools such as Teams, SharePoint, Asana or similar to manage workflows
- Proven success in fast paced, high volume environments with changing priorities while maintaining data quality and meeting SLAs, including payroll, benefits and headcount reporting
- Experience processing HR lifecycle transactions from hire through termination and resolving related issues
- Experience supporting annual HR or People and Culture cycles such as performance reviews, goal setting and merit or bonus processes, and maintaining SOPs and HR knowledge bases
- Use of HR data and analytics to identify trends, improve processes and inform recommendations, with a track record simplifying and standardizing HR processes or tools to improve user experience and self-service, plus exposure to employer branding, candidate experience and continuous improvement in HR or TA operations
About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.
Join a Crew that Cares
Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).
The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.
Be inspired To Be More
We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).
Fraud Alert: Employment Scam Advisory
It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com. We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.
Please be advised of the following:
- Wedo not contact employment candidates via email to solicit personal or financial information
- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.
