Be Part of Our Next Chapter
For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!
We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.
Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.
The Sr. Director, Product leads Coates’ overall Product function, providing unified leadership across Product Discovery and Product Delivery. This role partners closely with the client, Account Management, Engineering, and Delivery leadership to ensure client needs are effectively translated into high-quality, development-ready solutions and delivered through consistent, well-executed product lifecycle practices. Additionally, this leader is accountable for the performance, operational excellence, and continuous improvement of Coates’ end-to-end Product organization, from feature intake through refinement, release readiness, and client adoption.
Responsibilities
- Lead and develop the Product organization, including direct management of the Sr. Manager, Product Discovery and Director, Product Delivery
- Own the overall effectiveness of Coates’ Product operating model, ensuring strong alignment and execution across Discovery, Design, Refinement, and Delivery support activities
- Partner with the client and Account Management to understand business priorities, influence roadmap direction, and ensure Coates’ product efforts align with evolving client needs
- Establish and enforce consistent standards for intake quality, requirements definition, solution design, and story readiness to support predictable delivery outcomes
- Provide executive oversight for cross-functional collaboration between Product, Engineering, Delivery, and Design to ensure feasibility, sequencing, and execution alignment
- Ensure smooth and accountable handoffs between Product Discovery and Product Delivery, minimizing gaps and improving throughput from request to implementation
- Maintain strong expertise in Coates’ product and solution capabilities, serving as a senior client-facing leader and internal escalation point for product-related topics
- Develop organizational insight into the client’s technology ecosystem, ensuring Coates’ solutions integrate effectively and scale with client needs
- Drive continuous improvement across Product practices, downstream quality, incident learnings, and the overall customer experience
- Oversee talent development, team capacity planning, organizational structure, and budget to ensure Product is appropriately resourced to meet delivery commitments
- Support client-facing adoption and engagement activities as needed, including participation in key demos, release milestones, and strategic product discussions
Capabilities
- Product Organization Leadership: Leads and aligns multiple Product functions under a shared direction, ensuring teams operate cohesively with clear accountability.
- People Development & Coaching: Builds a strong Product organization through hiring, mentoring, and creating growth paths for current and future leaders. Actively coaches and develops Product leaders, strengthening management capability, decision-making, and overall team performance.
- Cross-Functional Influence & Collaboration: Partners effectively with Engineering, Delivery, Account Management, and the client, driving alignment and decision-making across complex priorities.
- Execution Focus & Sound Judgment: Balances competing demands, identifies risks early, and drives clear decisions that keep Product work moving efficiently and predictably.
Qualifications
- Bachelor’s degree in Information Systems, Computer Science, Business, Engineering, or a related field; advanced degree preferred
- 10+ years of experience in product management, product delivery, or client-facing software delivery roles, supporting complex software initiatives
- 6+ years of experience leading and scaling cross-functional product organizations, including managing managers and leaders
- Proven ability to align client business needs with product execution, delivery readiness, and high-quality outcomes across multiple workstreams
- Strong ability to communicate effectively with executive client stakeholders and internal technical leadership
- Comfort leading within fast-paced, evolving environments requiring strong prioritization and operational discipline
- Deep experience with Agile delivery methodologies and product lifecycle governance
About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.
Join a Crew that Cares
Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).
The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.
Be inspired To Be More
We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).
Fraud Alert: Employment Scam Advisory
It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com. We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.
Please be advised of the following:
- Wedo not contact employment candidates via email to solicit personal or financial information
- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.
