Implementation Manager

About us

Common Room is the customer intelligence platform that captures every buying signal, giving companies superpowers with AI enrichment and automation to reach the right person with the right context at the right time. 

Despite an explosion of buyer signals, companies are left struggling with siloed point solution vendors, bloated tech stacks, and unactionable "intent" data. Common Room brings together all the buying signals you care about in one place so you can track the entire customer journey, match signals to real people and accounts, take action and automate. 

We’ve raised over $50 million from top-tier investors including Greylock, Index, and Madrona to build the world's first customer intelligence platform for modern B2B companies. And we’re backed by 25+ operators from the fastest-growing companies in the world such as Figma, Stripe, Airtable, Slack, Notion, Loom, and more.

You + Common Room? You’d be joining a team that revels in asking hard questions, collaborating gladly, and making decisions quickly—a team that values simplicity, passion, trust, each other, and our customers above all.

So hello! Please, knock on our door. We'd love to meet you.

The Role

As an Implementation Manager at Common Room, you will own complex, multi-stakeholder implementations and serve as a trusted delivery partner for customers navigating ambiguity, change, and scale.

This role is designed for IMs who:

• Can independently own sophisticated implementations end-to-end

• Are comfortable leading executive conversations

• Balance customer advocacy with scope discipline

• Know how to say “no” in a way that builds trust

You will not only deliver launches, you will drive adoption, mitigate risk, and accelerate time-to-value, even when inputs are imperfect and priorities are shifting.

What You’ll Do

Own Complex Implementations

• Lead net-new implementations, expansions, and one-time workshops across mid-market and enterprise customers

• Manage multiple concurrent customers with varying levels of complexity, readiness, and stakeholder alignment

• Serve as the primary point of ownership from kickoff through graduation and handoff to CS

Navigate Ambiguity & Mis-Scoping

• Diagnose root causes when projects stall, scope shifts, or customer expectations evolve

• Independently sequence work, make tradeoffs, and adjust plans to protect outcomes and timelines

• Set and reset expectations clearly with customers and internal partners

Drive Adoption & Time-to-Value

• Ensure customers not only launch, but understand why Common Room matters and how to use it effectively

• Lead change management efforts to support durable adoption across teams and roles

• Identify early risks to adoption and escalate strategically before issues become escalations

Lead Executive & Cross-Functional Conversations

• Confidently facilitate exec-level and director-level customer conversations

• Partner with Sales, CS, RevOps, Product, and Engineering to align scope, sequencing, and success criteria

• Represent Services with credibility and clarity in customer and internal forums

Contribute to Services Maturity

• Share learnings, patterns, and feedback that improve delivery quality and consistency

• Help refine playbooks, templates, and best practices based on real customer experience

• Model strong judgment and ownership for less-tenured IMs

What Success Looks Like

• Customers reach value faster with fewer escalations

• Implementations stay focused, disciplined, and outcome-oriented even in ambiguity

• Sales and CS trust you to own complex accounts independently

• Customers view you as a credible, steady partner, not just a project manager

Ideal Background

• 4–7 years experience in SaaS implementations, Customer Success, or Professional Services

• Experience implementing RevOps / GTM tooling (CRM, data, sales tech, analytics, or adjacent platforms)

• Proven ability to manage complex, multi-stakeholder engagements

• Track record of navigating mis-scoped projects and resetting expectations successfully

• Comfortable leading conversations with directors and executives

• Demonstrated ability to say “no” while maintaining trust and momentum

What Makes You a Great Fit

• You exercise strong judgment under pressure

• You’re calm, clear, and structured when things are messy

• You balance empathy with boundaries

• You take ownership end-to-end

• You communicate with confidence and credibility across audiences

• You care deeply about customer outcomes and sustainable delivery

The compensation range for this position is between $115-$155k OTE (plus equity) depending on experience.

Our values:

• Be Customer-centric - We work backwards from the needs of our customers. The crisp articulation of customer value guides our decisions.

• Strive for Simplicity - We choose simplicity over complexity whenever possible. We seek to identify and understand the essential quality of what we are building.

• Make it Happen - We are quick to take the first step, and prioritize decisiveness over fear of making a mistake. We don’t confuse motion for movement and we measure ourselves on impact over actions.

• We’re In this Together - We measure personal success by the success of our customers and teammates. Relationships matter, and the strongest ones are built on the foundations of trust, enablement, and transparency.

Our benefits:

Our investment in caring for our employees and their families is a key part of our values and culture at Common Room:

• Competitive base compensation with meaningful equity ownership

• Health insurance including medical, dental, and vision, HSA and FSA

• We pay 100% of your employee premium and 50% of your premium for any dependents

• Unlimited Paid Time Off

• Paid Company Holidays

• Work from home policy including a laptop and support for your home office needs

• Monthly Remote Stipend

• 401(k) self contribution

• Paid Family Leave

• Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle

Common Room provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.