Commonroom·2 days ago
About us
Common Room is the customer intelligence platform that captures every buying signal, giving companies superpowers with AI enrichment and automation to reach the right person with the right context at the right time.
Despite an explosion of buyer signals, companies are left struggling with siloed point solution vendors, bloated tech stacks, and unactionable "intent" data. Common Room brings together all the buying signals you care about in one place so you can track the entire customer journey, match signals to real people and accounts, take action and automate.
We’ve raised over $50 million from top-tier investors including Greylock, Index, and Madrona to build the world's first customer intelligence platform for modern B2B companies. And we’re backed by 25+ operators from the fastest-growing companies in the world such as Figma, Stripe, Airtable, Slack, Notion, Loom, and more.
You + Common Room? You’d be joining a team that revels in asking hard questions, collaborating gladly, and making decisions quickly—a team that values simplicity, passion, trust, each other, and our customers above all.
So hello! Please, knock on our door. We'd love to meet you.
As an Implementation Manager at Common Room, you will own complex, multi-stakeholder implementations and serve as a trusted delivery partner for customers navigating ambiguity, change, and scale.
This role is designed for IMs who:
Can independently own sophisticated implementations end-to-end
Are comfortable leading executive conversations
Balance customer advocacy with scope discipline
Know how to say “no” in a way that builds trust
You will not only deliver launches, you will drive adoption, mitigate risk, and accelerate time-to-value, even when inputs are imperfect and priorities are shifting.
Lead net-new implementations, expansions, and one-time workshops across mid-market and enterprise customers
Manage multiple concurrent customers with varying levels of complexity, readiness, and stakeholder alignment
Serve as the primary point of ownership from kickoff through graduation and handoff to CS
Diagnose root causes when projects stall, scope shifts, or customer expectations evolve
Independently sequence work, make tradeoffs, and adjust plans to protect outcomes and timelines
Set and reset expectations clearly with customers and internal partners
Ensure customers not only launch, but understand why Common Room matters and how to use it effectively
Lead change management efforts to support durable adoption across teams and roles
Identify early risks to adoption and escalate strategically before issues become escalations
Confidently facilitate exec-level and director-level customer conversations
Partner with Sales, CS, RevOps, Product, and Engineering to align scope, sequencing, and success criteria
Represent Services with credibility and clarity in customer and internal forums
Share learnings, patterns, and feedback that improve delivery quality and consistency
Help refine playbooks, templates, and best practices based on real customer experience
Model strong judgment and ownership for less-tenured IMs
Customers reach value faster with fewer escalations
Implementations stay focused, disciplined, and outcome-oriented even in ambiguity
Sales and CS trust you to own complex accounts independently
Customers view you as a credible, steady partner, not just a project manager
4–7 years experience in SaaS implementations, Customer Success, or Professional Services
Experience implementing RevOps / GTM tooling (CRM, data, sales tech, analytics, or adjacent platforms)
Proven ability to manage complex, multi-stakeholder engagements
Track record of navigating mis-scoped projects and resetting expectations successfully
Comfortable leading conversations with directors and executives
Demonstrated ability to say “no” while maintaining trust and momentum
You exercise strong judgment under pressure
You’re calm, clear, and structured when things are messy
You balance empathy with boundaries
You take ownership end-to-end
You communicate with confidence and credibility across audiences
You care deeply about customer outcomes and sustainable delivery
The compensation range for this position is between $115-$155k OTE (plus equity) depending on experience.
Our values:
Be Customer-centric - We work backwards from the needs of our customers. The crisp articulation of customer value guides our decisions.
Strive for Simplicity - We choose simplicity over complexity whenever possible. We seek to identify and understand the essential quality of what we are building.
Make it Happen - We are quick to take the first step, and prioritize decisiveness over fear of making a mistake. We don’t confuse motion for movement and we measure ourselves on impact over actions.
We’re In this Together - We measure personal success by the success of our customers and teammates. Relationships matter, and the strongest ones are built on the foundations of trust, enablement, and transparency.
Our benefits:
Our investment in caring for our employees and their families is a key part of our values and culture at Common Room:
Competitive base compensation with meaningful equity ownership
Health insurance including medical, dental, and vision, HSA and FSA
We pay 100% of your employee premium and 50% of your premium for any dependents
Unlimited Paid Time Off
Paid Company Holidays
Work from home policy including a laptop and support for your home office needs
Monthly Remote Stipend
401(k) self contribution
Paid Family Leave
Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle
Common Room provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.