Sr. Implementation Manager

About us

Common Room is the customer intelligence platform that captures every buying signal, giving companies superpowers with AI enrichment and automation to reach the right person with the right context at the right time. 

Despite an explosion of buyer signals, companies are left struggling with siloed point solution vendors, bloated tech stacks, and unactionable "intent" data. Common Room brings together all the buying signals you care about in one place so you can track the entire customer journey, match signals to real people and accounts, take action and automate. 

We’ve raised over $50 million from top-tier investors including Greylock, Index, and Madrona to build the world's first customer intelligence platform for modern B2B companies. And we’re backed by 25+ operators from the fastest-growing companies in the world such as Figma, Stripe, Airtable, Slack, Notion, Loom, and more.

You + Common Room? You’d be joining a team that revels in asking hard questions, collaborating gladly, and making decisions quickly—a team that values simplicity, passion, trust, each other, and our customers above all.

So hello! Please, knock on our door. We'd love to meet you.

The Role

As a Senior Implementation Manager at Common Room, you operate at the intersection of enterprise delivery, Services strategy, and organizational impact.

This is not just a senior delivery role. It’s a force-multiplier role. Senior Implementation Managers at Common Room:

• Own the most complex, highest-impact enterprise implementations

• Command executive rooms with confidence and credibility

• Improve delivery systems, not just individual projects

• Shape how Services is positioned, sold, and trusted across the business

• Mentor and raise the bar for the entire Implementation team

You are accountable not only for customer outcomes but for how those outcomes are achieved, repeated, and scaled.

What You’ll Do

Lead Enterprise Implementations & Strategic Accounts

• Own the most complex, high-stakes enterprise implementations and expansions

• Serve as the senior delivery partner for executive stakeholders

• Drive clarity and momentum through ambiguity, organizational change, and competing priorities

• Ensure customers reach value faster and with fewer escalations

Shape Delivery Strategy & Operating Models

• Identify systemic gaps in delivery, readiness, scope, or enablement

• Design and influence improvements to Services playbooks, packages, and operating models

• Help define what “good” looks like across onboarding, expansion, and reimplementation

• Contribute directly to Services maturity, scalability, and monetization strategy

Represent Services with Authority

• Act as a leader for Services internally across Sales, CS, RevOps, Product, and Leadership

• Influence pre-sales readiness, scoping, and expectation-setting

• Build trust with Sales and CS by protecting outcomes, timelines, and customer experience

• Elevate Services credibility in enterprise deals and executive conversations

Mentor and Uplevel the Team

• Mentor junior team members on judgment, executive presence, and ambiguity navigation

• Model strong boundaries, decision-making, and customer advocacy

• Share patterns, lessons, and best practices that raise the bar for the entire team

Influence Product & Customer Strategy

• Infuse customer voice and enterprise insights into Product and roadmap discussions

• Partner with Product and Engineering on complex data, CRM, and integration needs

• Help shape how Common Room supports enterprise GTM motions over time

What Success Looks Like

• Enterprise implementations feel structured, confident, and well-led

• Delivery models improve as you implement new and better ways of supporting customers

• Services is trusted by Sales, CS, and Execs as a strategic partner

• Enterprise deals accelerate because Services credibility is high

• The team delivers better outcomes with measurable results

Ideal Background

• 7+ years experience in SaaS implementations, Professional Services, or Customer Success

• Deep experience with enterprise customers and complex GTM / RevOps ecosystems

• Proven track record leading exec-level conversations and influencing outcomes

• Demonstrated ability to improve delivery systems, not just run projects

• Experience navigating ambiguity, mis-scoping, and organizational change at scale

• Comfortable holding firm boundaries while maintaining strong customer trust

What Makes You a Great Fit

• You think in systems, scale and repeatability

• You bring clarity to messy, high-pressure situations

• You balance customer advocacy with business discipline

• You elevate the people and processes around you

• You’re trusted by executives, peers, and teammates alike

• You care deeply about customer outcomes and sustainable Services delivery

The compensation range for this position is between $130-$170k OTE (plus equity) depending on experience.

Our values:

• Be Customer-centric - We work backwards from the needs of our customers. The crisp articulation of customer value guides our decisions.

• Strive for Simplicity - We choose simplicity over complexity whenever possible. We seek to identify and understand the essential quality of what we are building.

• Make it Happen - We are quick to take the first step, and prioritize decisiveness over fear of making a mistake. We don’t confuse motion for movement and we measure ourselves on impact over actions.

• We’re In this Together - We measure personal success by the success of our customers and teammates. Relationships matter, and the strongest ones are built on the foundations of trust, enablement, and transparency.

Our benefits:

Our investment in caring for our employees and their families is a key part of our values and culture at Common Room:

• Competitive base compensation with meaningful equity ownership

• Health insurance including medical, dental, and vision, HSA and FSA

• We pay 100% of your employee premium and 50% of your premium for any dependents

• Unlimited Paid Time Off

• Paid Company Holidays

• Work from home policy including a laptop and support for your home office needs

• Monthly Remote Stipend

• 401(k) self contribution

• Paid Family Leave

• Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle

Common Room provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.