Senior Incident Manager
•Netdocuments· 1h
⚙️ Operations📝 Contract⭐ Senior💰 $83k-107k🇺🇸 Lehi, USA
1h ago
Comulate·7 months ago
At Comulate, we’re transforming the insurance back office with AI. Our platform, which reinvents expensive and time-consuming accounting processes, is the first step in our vision to unlock the hundreds of billions of dollars spent on manual insurance operations.
Our Series B, announced in early 2025, led by BOND & Workday, comes on the heels of record growth and accelerating expansion plans.
Record-setting growth, having gone from zero to 8-figure ARR within three years of founding, representing 95th+ percentile company growth among startups that achieve these milestones
Strong product market fit revealed in growth and through customer love, with users describing the platform as “the best thing since sliced bread” and "life-changing"
Our lean, talented team is creating category-defining products for large public and private enterprises, driving 7-figure ROI and cash-flow positive operations, providing the best of both worlds: outsized employee ownership and low company risk
We're continuing to take big, ambitious first-to-market bets for a highly committed customer base and an exciting pipeline of new customers
We’re in the early innings of our vision and poised to take advantage of the massive opportunity to deploy AI into core workflows throughout the insurance industry
We're seeking a Strategy & Operations Lead to join us onsite in San Francisco and solve the operational challenges that unlock Comulate's next phase of growth. This role sits at the intersection of product, marketing, sales, and operations—ideal for someone with big ambitions who thrives on solving complex operational challenges and building the systems that accelerate our path to $100M ARR.
Own growth strategy: Analyze and evaluate pricing and packaging opportunities, and support go-to-market expansion initiatives that directly impact revenue growth
Shape product narrative: Develop messaging and positioning that transforms customer enthusiasm into market momentum—from case studies to audacious campaigns like our viral messy month-end production
Accelerate sales performance: Identify opportunities through analysis to increase performance, build sales enablement programs, create compelling collateral, and develop tools that help our team close bigger deals faster
Advance strategic initiatives: Take ownership of cross-functional projects spanning product launches, market entry strategies, engineering coordination, and operational improvements that don't fit neatly into other teams
Identify and solve operational bottlenecks: Spot inefficiencies that slow down internal teams and customers in deployment and beyond, then design and implement solutions that improve outcomes across the business
Natural problem-solver: You spot what's broken before others do and instinctively think about how to fix it. You thrive on turning operational challenges into competitive advantages.
Strategic yet tactical: You can diagnose big-picture growth blockers while rolling up your sleeves to implement solutions. You're equally comfortable analyzing process flows and building sales decks.
Cross-functional catalyst: You build trust across engineering, product, sales, and operations teams. You excel at advancing initiatives that require coordination across multiple stakeholders.
Metrics-driven and pragmatic: You’re comfortable digging into data to uncover insights, and also making assumptions without complete data.
High-agency executor: You take ownership of complex problems, move fast, and maintain high quality standards. You bring solutions to life rather than just identifying issues.
Strategic experience: 2-6 years in consulting, banking, strategy & operations, or growth-stage SaaS companies where you've solved complex business problems and driven operational improvements.
We’re backed by BOND, Spark Capital, Neo, and Workday, as well as founders/executives from Brex, Asana, Plaid, Applied Intuition, Coalition, and more.
Our team hails from companies like Airbnb, Google, Brex, and LiveRamp and we’re fairly low-profile: focusing the majority of our energy on delivering for customers and building a category-defining company.
We’re hiring predominantly in San Francisco 🌁, as we believe in-person collaboration is strategically important for a company at our stage — both for velocity and company culture.
Competitive base salary and generous equity
Generous medical, dental, and vision benefits
401K plan enrollment
Flexible time-off policy
Lunch & dinner every day
Paid parental leave
Company outings and offsites
(and more benefits as we grow!)
Comulate is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.