Constantinople is the first of its kind: an all-in-one software and operational platform for banks. We provide our banking clients with a cloud-native infrastructure to host and manage their customers. We offer a comprehensive suite of banking products, together with all operational services needed to run a bank efficiently.
Constantinople’s state-of-the-art platform eliminates the need for expensive infrastructure, and replaces manual operational and compliance processes with automation at scale. By removing the operational complexity of banking, Constantinople enables its clients to focus on its customers and the business of banking.
The Role
At Constantinople, the Banking Product Operations team is a core part of delivering a seamless, reliable client experience. This is not a typical operations support role. You’ll work at the intersection of customer support, product operations, and engineering, helping to improve end-to-end banking processes using AI and automation while ensuring customers receive timely and accurate support.
In this role, you will own and execute key operational tasks, diagnose and resolve customer issues, and help shape the efficiency of our banking product through thoughtful analysis and continuous improvement. You’ll have the opportunity to contribute directly to product enhancements, influence operational workflows, and be part of building a scalable banking platform.
What You’ll Do
- Provide responsive, high-quality support to customers on banking-related inquiries - onboarding, payment disputes, and general servicing.
- Own critical banking operational processes and content management
- Investigate and resolve issues by collaborating closely with engineering, compliance, and product teams - understanding banking compliance and regulatory requirements
- Identify inefficiencies in workflows and partner with the product and engineering teams to automate or improve AI functionality
- Analyse operational data to uncover trends and opportunities for optimisation
- Ensure all customer interactions and operational processes meet regulatory and compliance standards
Who You Are
- Experience in financial services, fintech, operations, or customer support roles
- Naturally analytical, process-oriented, and comfortable navigating complex systems
- A strong communicator and multi-tasker
- Excited about working with product and engineering teams to continuously improve systems
- Comfortable owning tasks end-to-end and thriving in a fast-moving environment
Application process:
If this sounds like the kind of opportunity you've been looking for, select the 'Apply Now' button below to submit your cover letter and resume. Use your cover letter to introduce us to you; we want to know who you are, what you've worked on and why you think you'd be a great addition to the Constantinople team.
Inclusion
To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.
