We are seeking a highly articulate, personable, and proactive Engagement Specialist to join our clientβs team. In this role, you will be the primary point of contact for their health plan members, acting as a trusted advisor and brand ambassador. Your goal is to foster deep relationships, drive participation in health programs, and ensure our members feel heard and valued.
This position requires a native level of English proficiency. While English as a second language is welcome, candidates must demonstrate a neutral, professional accent to ensure clear communication with our diverse member base.
Job Responsibilities
- Member Outreach & Relationship Building: Execute phone-based engagement strategies to increase member retention. You will build trust through regular, empathetic communication.
- Strategic Execution: Implement tailored engagement plans designed to improve member participation in health plan benefits and wellness initiatives.
- Feedback & Insight Gathering: Actively listen to members to identify pain points, gather feedback on services, and pinpoint opportunities to improve our provider network and care delivery.
- Cross-Functional Collaboration: Work closely with Marketing, Operations, and Clinical teams to ensure engagement strategies are aligned with broader company goals.
- Issue Resolution: Serve as a professional first point of contact to address member concerns, questions, or complex issues with speed and empathy.
Requirements
- Linguistic Excellence: Native English fluency is a strict requirement. You must possess exceptional verbal and written communication skills with a neutral accent.
- Interpersonal Skills: A natural ability to build rapport quickly over the phone and navigate sensitive conversations with patience and professionalism.
- No Industry Bias: Prior experience in the medical or healthcare industry is not required. We value your communication skills and ability to connect with people above all else; we will provide the necessary industry training.
- Problem-Solving Mindset: Ability to think on your feet and resolve member issues while maintaining a positive "can-do" attitude.
- Organizational Skills: Proficiency in managing outreach schedules and documenting member interactions accurately in a CRM or database.
Minimum Technical and Work Environment Requirements:
- Internet Connection:
- Primary internet connection with a minimum speed of 15 Mbps.
- Backup internet connection with at least 10 Mbps.
- Backup connection must be capable of supporting work during a power outage.
- Primary Device:
- Desktop or laptop equipped with at least:
- Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
- A minimum of 8 GB RAM.
- Backup Device:
- Must meet or exceed the performance of an Intel Core i3 processor.
- Must be functional during power interruptions.
- A functioning webcam.
- A noise-canceling USB headset.
- A quiet, dedicated home office space.
- Peripherals and Workspace: A smartphone for communication and verification purposes.
Benefits
- Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
- Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
- Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
- Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
- Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
- Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.
