This is a remote contract role.

We are seeking a detail-oriented, proactive, and highly organized individual to join our Audience Development team as Associate Manager, YouTube Operations. This role reports to the YouTube Operations Manager and will play a critical role in supporting the execution and operational workflows behind Crunchyroll's rapidly growing global YouTube network.

If you thrive in fast-paced environments and enjoy managing complex workflows across multiple stakeholders, this could be a great fit. In this role, you will act as the operational backbone of the team, ensuring a high volume of content moves seamlessly from curation to publishing while serving as the primary point of contact for our external agency partner.

While this role is closely focused on YouTube, success will be driven by strong project management, organization, and communication skills, rather than deep platform expertise alone.

Above all, we're looking for someone who is passionate about anime and fandom communities, highly accountable, and excited to help bring content to fans at scale.

A Day in the Life of an Associate Manager, YouTube Operations (Responsibilities)

Agency Management & Coordination

• Serve as the day-to-day point of contact for the external agency partner, managing communication, deliverable tracking, and issue resolution.
• Own and manage agency workflows, ensuring content deliverables (clips, Shorts, language versioning, custom edits) meet quality standards and brand guidelines.
• Track agency output against volume targets and timelines, proactively flagging risks or gaps
• Coordinate asset delivery across agency, internal creative services, and brand management teams.
• Support onboarding of agency partners, establishing workflows, approval processes, and communication cadences.

Content Operations & Publishing

• Manage high-volume YouTube publishing operations, including rapid-turnaround and bulk uploads with accurate metadata, monetization, and geoblocking settings
• Track and manage content approvals and seasonal workflows, ensuring delivery

Workflow & Process Management

• Maintain and continuously improve operational workflows, identifying opportunities for efficiency and scalability
• Manage cross-functional requests and approvals, ensuring clear prioritization, visibility across stakeholders, and timely turnaround
• Maintain visibility into project status, proactively identifying risks, bottlenecks, and dependencies
• Track and compile performance and operational metrics, surfacing insights to support decision-making

About You (Requirements)

• 3+ years of experience in marketing operations, project management, agency management, or a related field.
• Proven experience managing external vendors or agency relationships, including deliverables tracking and quality oversight.
• Strong organizational skills with the ability to manage multiple concurrent workstreams and deadlines simultaneously.
• Excellent communication skills—you can hold partners accountable while maintaining strong working relationships.
• Proactive problem-solver who identifies issues early and proposes effective solutions.
• Detail-oriented with a focus on accuracy, process, and execution
• Eager to learn and continuously improve processes.
• Respect for anime and its culture, familiarity with fandom communities.

Bonus Points

• Experience managing agency relationships in a media, entertainment, or content environment.
• Familiarity with YouTube Studio, content management systems, or digital asset management tools.
• Experience with workflow tools (Airtable, Wrike, Notion).
• Proficiency with Adobe Premiere, Final Cut Pro, or Adobe Photoshop.
• Experience working in the anime, animation, or gaming industry.