Customer for Life Consultant | South Africa

Who we are is what we do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Summary

As a Customer for Life Payroll Consultant, you will be the cornerstone of our clients' ongoing payroll success. This role blends technical expertise, consultative problem-solving, and customer advocacy to help businesses optimize their payroll processes over the long term. You’ll manage work item tickets, deliver training, and ensure clients consistently experience value from our payroll solutions.

What you'll do:

As a Customer for Life Consultant, you are responsible for the ongoing support and optimization of payroll operations for enterprise clients. This includes managing complex configuration changes and leveraging advanced Java calculation knowledge to ensure accuracy, compliance, and tailored payroll solutions.

• Proactive Relationship Management
  Build trust and rapport through regular check-ins, tailored advice, and strategic guidance aligned to each customer's business needs.

• Continuous Payroll Optimization
  Provide consultative insights to refine payroll processes, identifying opportunities for automation, compliance, and efficiency improvements.

• Work Item Ticket Resolution
  Manage and resolve customer-submitted tickets using systems like Zendesk, Jira, or Zoho CRM. Collaborate with internal teams to ensure timely and accurate resolutions.

• Education & Training
  Deliver ongoing training and resources to empower customers to use payroll tools effectively.

• Issue Resolution
  Troubleshoot and resolve payroll-related challenges professionally and promptly.

• Feedback Loop Management
  Act as the voice of the customer, collecting feedback and relaying insights to internal teams to drive product and service improvements.

• Collaboration
  Work closely with cross-functional teams including product, sales, and support to deliver seamless customer experiences.

• System Testing
  Test new system functionality following prescribed processes.

• General Duties
  Stay up to date with the latest system functionality and maintain high standards of service excellence.

• Billable Target

  Manage your client portfolio to ensure timely, high-quality payroll implementations, while consistently meeting your monthly billable hours goal.

Key Qualifications:

• Full knowledge of payroll and basic HR legislation.

• Experience with African country payroll legislation.

• Minimum 2 years’ experience in PaySpace payroll consulting.

• Advanced Microsoft Office skills (Excel, Word).

• Experience with ticketing systems (e.g., Zendesk, Jira, ServiceNow).

• JavaScript or similar programming experience.

• Strong analytical and problem-solving abilities.

• Ability to manage multiple accounts and priorities.

• Excellent interpersonal and communication skills.

• Ability to work well under pressure.

In accordance with our Employment Equity goals and commitment to transformation, preference will be given to suitably qualified candidates from designated groups as defined in the Employment Equity Act.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

Some things you’ll enjoy

• Stock grant opportunities dependent on your role, employment status and location

• Additional perks and benefits based on your employment status and country

• The flexibility of remote work, including optional WeWork access

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodations, please inform our Talent Acquisition Team via this link and a team member will be in touch to ensure your equal participation. If you have difficulty accessing the form, please email at [email protected].

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We began using Covey Scout for Inbound on March 30, 2025.

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