Operational Risk Management Lead

Who we are is what we do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Summary

The Operational Risk Management Lead will support the Head of Operational Risk in delivering a resilient and forward-looking change risk management capability for the organisation. This role has day-to-day ownership of Change Governance and Change Risk Management. You will ensure risks associated with business change, transformation initiatives, technology programs, and market expansions are properly identified, assessed, and controlled before implementation.

The role also contributes to policy and framework ownership, risk reporting, and the application of AI and advanced analytics to improve oversight, predictive insight, and efficiency in managing change-related risks.

Responsibilities

• Implement, maintain, and continuously improve the Change Risk Management Framework (CRMF) in line with the Head of Operational Risk’s strategic direction.

• Conduct risk assessments for material change initiatives, including new product launches, technology upgrades, market entries, and process redesigns.

• Partner with teams throughout the organisation to identify risks early and embed robust controls.

• Monitor and track risk mitigation actions for high-impact change programs.

• Establish and maintain governance processes for risk oversight of major transformation initiatives.

• Ensure change programs align with regulatory expectations, internal standards, and operational risk appetite.

• Serve as the risk representative on change steering committees and working groups, challenging risk decisions and assumptions where appropriate.

• Prepare change risk dashboards and reporting for senior management and governance committees.

• Track and monitor trends across transformation programs to highlight emerging risks and recurring themes.

• Leverage AI and analytics to predict potential points of failure, assess program dependencies, and improve real-time oversight of large-scale change initiatives.

• Stay current on regulatory requirements and industry best practices relating to change governance, outsourcing, operational resilience, and risk controls.

• Ensure change governance processes are compliant, well-documented, and auditable.

• Act as a champion for change risk awareness across the organisation.

• Deliver training, playbooks, and workshops to help stakeholders understand their responsibilities in managing change risk.

• Promote a culture of early risk identification and challenge in all transformation programs.

Qualifications

• A minimum of 10 years of experience in operational risk, including change risk accountabilities, within financial services, payments, Payroll tech, or FinTech.

• Strong track record in assessing, challenging, and overseeing risk in change initiatives (technology, product, and/or market expansion).

• Experience with governance forums and regulatory oversight of transformation programs.

• Familiarity with global regulatory frameworks for operational resilience and change governance.

• Proficiency with GRC tools, project risk tracking platforms, and risk analytics.

• Strong facilitation and stakeholder engagement skills.

• Degree in Risk Management, Business, Finance, or related field; relevant certifications (e.g., CRISC, PMP-Risk, CORM) an advantage.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

Some things you’ll enjoy

• Stock grant opportunities dependent on your role, employment status and location

• Additional perks and benefits based on your employment status and country

• The flexibility of remote work, including optional WeWork access

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodations, please inform our Talent Acquisition Team via this link and a team member will be in touch to ensure your equal participation. If you have difficulty accessing the form, please email at [email protected].

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