UX Researcher

UX Researcher
Dublin, hybrid
2 Year FTC

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

This role is within our Experience & Engineering team in Ireland, and will be seconded to one of our clients within health services. We combine our skills in developing future-ready technical solutions with our expertise in creating beautiful designs to deliver exceptional and engaging digital experiences that build lasting relationships with our clients.

The role of the UX Researcher can be outlined as follows:

• Deliver UX research projects which will help identify, evaluate and design digital interventions to support the adoption of healthy behaviour.
• Collaborate with internal and external partners to deliver complex projects.
• Understand and apply a wide range of user research and design methods, including when to use those methods and how to apply them correctly
• Plan and deliver consultations and engagements with patients, the public, and advocacy groups to involve them in the design process.
• Apply rapid prototyping methods to support evidence-based design development.
• Effectively manage research participants to ensure high quality research engagements.
• Communicate research findings that colleagues can understand and use to make decisions. Advocate for evidence-based design decisions.
• Conduct usability testing with diverse user groups. Ensure that feedback is appropriately and effectively sourced, analysed and actioned.
• Contribute to continuous improvement across HSE products and services.
• Carry out User Acceptance Testing (UAT) and QA third party deliverables against established standards and protocols.
• Advocate for inclusive, accessible, sustainable design across products and services.
• Liaise with developers, content, social teams and internal clients throughout the design process.
• Be service-user and client-focused, and understand the Health Services’ fundamental role, purpose, structure and strategic goals.
• Contribute as part of a high-functioning team, with concurrent projects and competing priorities.
• Work with colleagues from the wider Communications Division, from other HSE Divisions and agency collaborators.

WHAT YOU’ll BRING
Qualifications and/or experience

• A minimum of 8 years experience working in a UX role.
• Understanding and experience of the end-to-end design process (from discovery to delivery).
• In-depth, hands-on knowledge of UX design and research methods.
• Experience delivering in person and remote moderated tests, user and stakeholder interviews.
• Experience developing and executing research plans.
• Experience planning and facilitating in person and online engagements(focus groups, co-design sessions).
• The ability to develop appropriate user research strategies according to the needs of a project.
• An ability to talk about, and advocate for, user research in a way that other people understand.
• Experience working with multidisciplinary teams to inform research findings.
• Experience working collaboratively in a dynamic agile environment.
• Have the requisite knowledge and ability (including a high standard of suitability and management ability) for the proper discharge of the duties of the office.

Skills, competencies and/or knowledge
Communications & Interpersonal Skills

• Effective verbal communication skills, delivering complex information clearly, concisely and confidently.
• Excellent written communication skills including the ability to communicate research processes and outcomes to a wide range of stakeholders.
• Excellent communication and interpersonal skills to deal effectively with a wide range of stakeholders.

Planning & Organising and Delivery of Results

• The ability to successfully manage a range of different projects and work activities concurrently, utilising appropriate methodologies effectively and assigning work to others as appropriate to meet strict deadlines.
• The ability to proactively identify areas for improvement and to develop practical solutions for their implementation.
• The ability to embrace change and adapt local work practices accordingly by finding practical ways to make policies work, ensuring the team knows how to action changes.
• The ability to use resources effectively, challenging processes to improve efficiencies where appropriate.

Evaluating Information, Problem Solving & Decision Making

• Excellent analytical, problem solving, and decision-making skills.
• The ability to quickly grasp and understand complex issues and the impact on service delivery. The ability to confidently explain the rationale behind decisions when faced with opposition.
• Ability to make sound decisions with a well-reasoned rationale.
• The capacity to defend decisions and identify when to be flexible.
• Initiative in the resolution of complex issues.

Teamwork & Leadership Skills:

• The ability to build and maintain relationships with colleagues and other stakeholders and to achieve results through collaborative working.
• The ability to work both independently and collaboratively within a dynamic team and multi stakeholder environment.
• The ability to lead teams by example, coaching and supporting individuals as required.
• The ability to address performance issues as they arise.
• Flexibility, adaptability and openness to working effectively in a changing environment.

Commitment to a Quality Service Demonstrate:

• Interest in design for public health, and design for public service
• Commitment to human centred design
• Curiosity and commitment to developing knowledge
• Commitment and contribution to a strong team culture
• Evidence of incorporating the needs of the service user into service delivery
• Evidence of practicing and promoting a strong focus on delivering high quality customer service for internal and external customers
• Evidence of setting high standards of performance for self and others, ensuring accurate attention to detail and consistent adherence to procedures and current standards within area of responsibility

WE OFFER:

• A flexible, hybrid working policy.
• 26 days holiday (inclusive of 5 compulsory days) plus bank holidays.
• Cycle to Work Scheme.
• Pension scheme.
• EAP and Wellbeing Scheme.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.