Service & Hardware Support Specialist
•CoatesgroupHybrid· 2h
🎧 Support⏰ Full-time📈 Mid Level🇮🇳 Silvassa, India
2h ago
Destinationknot·23 days ago
We are seeking reliable and customer-focused individuals to join our team as Travel Support Advisors. In this role, you will assist clients throughout the travel planning process by providing support with reservations, itinerary details, and travel-related questions.
This opportunity is ideal for individuals who enjoy helping others, solving problems, and providing a positive customer experience. Travel Support Advisors work with established booking platforms and travel resources to assist clients before, during, and after their trips.
Provide support to clients with travel arrangements including flights, hotels, cruises, transportation, and vacation packages
Assist with questions related to itineraries, reservations, and travel details
Communicate with travel suppliers and partners to confirm bookings and resolve issues
Maintain accurate records of client interactions, bookings, and updates
Assist clients with itinerary changes, updates, or travel-related concerns
Provide guidance on travel schedules, documentation requirements, and trip details
Monitor travel updates and communicate any relevant changes to clients
Deliver professional and timely customer service throughout the travel experience
Strong communication and problem-solving skills
Customer-service mindset with a focus on client satisfaction
Ability to manage multiple requests and respond in a timely manner
Comfortable working independently in a remote environment
Basic computer proficiency and ability to use online systems
Interest in travel, tourism, hospitality, or customer support
Previous experience in customer service, hospitality, or support roles is helpful but not required
Flexible remote work environment
Access to training and travel industry resources
Opportunities to develop skills in customer support and travel coordination
Supportive team environment focused on professional growth
Potential travel-related incentives and industry perks
This role provides flexibility and access to tools and resources designed to support individuals in assisting clients throughout their travel experience.
Applicants should be comfortable working remotely and communicating with clients and travel partners through digital platforms.