Devoteam Benelux spans three countries, ten business pillars, and over a thousand people. Operations as a Service (OaaS) is the shared operational layer that keeps Sales, HR, Delivery, and Finance aligned so pillar leaders can focus on clients, not internal overhead.

As Operations Officer, you are the coordination point of OaaS and the right hand of the Director of Operations Benelux: you hold the rhythm, turn scattered data into clear decisions, and make sure nothing falls between the cracks.

What you'll own

• Governance cadence: Prepare, run, and follow up on all OaaS rituals: Business Reviews, ExCo sessions, Reforecast cycles, Pipeline Reviews, HR Reviews. You own the materials, the agenda, and the quality of every output;
• Action & decision tracking: Every governance session produces commitments. You log them, chase them, and flag drift before it lands on a Business Review slide;
• Cross-OaaS programmes: You are the backbone of initiatives across the organisation (Ex: Budget & Reforecast cycles, IT Cost Analysis) and make sure each has a clear owner and visible forward motion;
• Data consolidation: You bring together Workday, Whoz, Salesforce, and Excel into the dashboards and one-pagers that drive exec decisions as the convergence point between pillars, countries, and Corporate;
• Internal communications: You own the operational voice of OaaS: weekly business updates, kickoff comms, internal newsletters, change messaging;
• Executive support: You prepare CMT sessions, brief the Director, and hold meetings independently when required, escalating where needed.

Tools & environment

• People & HR: Workday
• Resource management: Whoz
• CRM & pipeline: Salesforce
• Finance: Maconomy
• Reporting: Tableau, Excel/ Google sheets

What we're looking for

Must-have

• 5–8 years in a senior PMO, executive business partner, or business operations role;
• Background in IT services or consulting (you'll absorb the operating model and margin mechanics faster);
• Proven track record running governance for a senior leader or exec team;
• Financial literacy: able to read a P&L, follow a Reforecast conversation, spot an inconsistent number before it reaches the CMT;
• Fluent English and French (written and spoken).

Nice-to-have

• Experience as someone's direct right hand / chief of staff
• Dutch (strong plus) · Italian (bonus)
• Prior exposure to Workday, Salesforce, Whoz, or Maconomy

Mindset: Calm under parallel pressure · Bias for structure · Discreet with sensitive topics · Pragmatic · Curious about the business, not just the process

📍Location: Luxembourg (on-site), with regular travel across Benelux (~1 day/week in Belgium or the Netherlands).

⚡Why now: OaaS is a brand-new operating model, barely a year old. This is a newly created role — your chance to shape it from the ground up.

🌈What we offer: 

• 🎯 Exec exposure from day one: You'll sit at the convergence point of strategy, people, and numbers — working directly with the Director of Operations and the CMT across three countries;
• 📈 Structured growth: Devoteam's Training Center, certification sponsorship, and mentoring program. Your career path is yours to define, and we'll fund the development to get there;
• 🤝 A community, not just a company: A vibrant culture built on knowledge-sharing, diversity and inclusion where you're expected to contribute — not just execute;
• 🌱 Impact beyond delivery: Through the Devoteam Foundation, your expertise can serve social and sustainability causes.

Devoteam stands for equal opportunities. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All our positions are open to people with disabilities.

If you do not feel fully confident that you meet the requirements above, please don't worry. Just apply. Together we'll discover what you can bring to the table, in which role you would fit best and how you could potentially grow at Devoteam.