Digital Control Incorporated (DCI) is the world’s leading supplier of underground locating and steering products for the horizontal directional drilling (HDD) industry. Since the introduction of this revolutionary technology 30 years ago, Digital Control has been at the forefront of trenchless technologies that enable the efficient installation of underground utilities such as fiber optic, telecom, gas, and water lines world-wide. DCI’s products are valued for their durable design, ease of use and uncompromising commitment to customer service.
DCI is seeking a Regional Territory Manager to support the Florida, Alabama, and Georgia territory. This individual will be located in the Fort Lauderdale, Florida area. This role is home office based with headquarters in Kent, Washington. If you are passionate about customer relationship-building and HDD tech, then DCI could be a perfect fit for you!
What you’ll do:
- Manage organizational relationships with dealers and other customers, providing training, technical support and outstanding customer service.
- Responsible for creating an effective marketing strategy to maximize penetration with assigned territory.
- Provide technical information to Engineering teams to determine feasibility of company products to meet customer requirements.
- Prepare and present demonstrations, applications and field training of company products.
- Maintain company products to ensure systems are functioning according to specifications.
- Perform field testing and troubleshooting on all new or enhanced company products and provides direct feedback to Customer Service and Product Development teams.
- Partner with dealers and distributors to develop the territory customer base.
- Initiate customer contact to ensure all dealers have qualified personnel to train end-users.
- Responsible for handling customer service phone calls, questions and general trouble-shooting issues.
- Issue merchandise returns and loaner equipment.
- Travel up to 75% of time within Alabama, Florida, and Georgia. *May travel to additional states as needed.
Requirements
- Demonstrates excellent customer service skills and understanding of customer business needs, buying criteria, and pain points with current equipment. Able to help customers match up their needs with the appropriate DCI equipment. Builds outstanding trust with customers.
- Effective at juggling multiple tasks and prioritizing work to meet the needs of all resellers, contractors/drillers and other customers in the territory.
- Demonstrates great working knowledge of technical equipment operations, and aptitude to become an expert in advanced HDD locating techniques, theory and application.
- Demonstrates great communications skills to effectively communicate technical and market information to various audiences including drillers, senior leaders and everyone in between.
- Possess strong critical thinking skills including troubleshooting, problem analysis and good judgment/decision making. Inquisitive about troubleshooting DCI equipment and usage to determine root causes and effective solutions.
- Demonstrates effective collaboration and innovation with the field team and across all other functions within the company.
- Bachelor’s degree or equivalent combination of work experience and education.
- Minimum of 5+ years of experience in Customer Service or outside/field sales.
- Experience and knowledge of the trenchless technology industry required.
- Able to navigate physical requirements of working in construction sites.
- Experience and knowledge of the trenchless technology industry.
- Experience in sales preferred.
- Spanish speaking/bilingual preferred.
- Operate a company vehicle, must have clear driving records.
Who you are:
- Highly effective communicator, both written and oral, who is able to collaborate with multiple groups within the company.
- Self-motivated and independent.
- Relationship-builder, trustworthy and reliable.
- Engaging style to help others learn DCI equipment.
- Unwavering business ethics and ability to effectively manage proprietary product information.
Benefits
- Unparalleled health benefits (PPO plan with no deductibles, no co-pays, DCI covers 99% of costs)
- Quarterly bonuses: we all share in the success of the company
- Professional development
- 401k match (3% match from DCI regardless of participation, 5% maximum match, 100% vested immediately)
- 22 days PTO
- Parental leave
- Company covers 100% of payroll taxes for state family medical leave
- 11 annual paid holidays plus 1 floating holiday
- Winter break (we are closed the last week of each year)
- See more benefits information here.
Compensation:
- DCI is proud to offer comprehensive compensation packages including competitive base pay and discretionary quarterly profit sharing bonuses to all part-time and full-time team members. Base pay is reviewed at a minimum on an annual basis.
- Pay range: $113,300 - $133,300 per year. To ensure equity, our compensation philosophy is to bring people into new roles in the range of the mid-point of that role. Factors considered for pay include the level of skill, experience, training, external market factors, and internal value.
- Profit sharing bonus: Over the last 3 years, quarterly bonuses ranged between 11% and 17%. Future bonuses could be higher or lower depending on company profits.
Why DCI?
Work hard, play often... DCI employees are innovative and creative. Our open (forest-like) work environment creates free flowing conversations across all functions. We have gaming days; Lego challenges and ping pong matches to build on our creativity when one hits a roadblock. If that is not enough, our employees bring their four-legged companions (dogs) to work and can take them for a walk around the Green River trail.
DCI takes pride in caring a lot about our employees. We believe that employees should not be burdened with benefits expenses, so we provide lucrative health care plans unmatched in most other companies. We also like to eat at DCI and find any excuse to celebrate the most random holidays (Pi Day, Chocolate Ice Cream Day, etc.) We have monthly catered lunches, a fully stocked snack area, sporting tickets, wellness competitions, and most importantly a team of people who will tell you that DCI is the best place they've ever worked. This is evident by our long service team and low turnover.
We Celebrate Inclusion:
DCI is an equal opportunity employer. Employment at DCI is based solely on a person's merit and qualifications directly related to professional competence. DCI does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
It is DCI’s policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. The Company's EEO policy includes the full & complete support of the Company and all levels of leadership. Because it's just the right thing to do. We hope you think so too.
