The Service Coordinator is responsible for all administrative functions related to the process of a service customer from entry of service ticket into accounting system through resolution and close out Service tickets. This position will have general administrative support to the Service Manager.Duties and Responsibilities – Service Coordinator- Interface with customers, Unlimited Technology, Inc technical staff and Unlimited Technology, Inc. Technical Support Center to handle service functions.- Provide outstanding customer service to improve customer satisfaction and relationship, comply to internal and external SLA's and KPI's- Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.- Resolve billable and non-billable service tickets- Generate and process invoices for billable service items- Communicate daily with technicians regarding the ticket/ job Status and schedule.- Attend Close out Meetings where appropriate.- Open Purchase Orders for Subcontractors- Schedule Subcontractors for remote sites and follow thru until close out.- Participation on the Safety Committee- Assist in product purchasing and order fulfillment activities such as placing material orders, giving pricing information, determining appropriate shipping methods, routes and rates, etc.- Monitor product order shipment to ensure on-time delivery to customers.- Alert customers on shipping and schedule issues in advance.- Maintain competent understanding of company’s products and their functions.- Coordinate, analyze and improve customer service functions to meet company goals- Attend Close out Meetings where appropriate.<u>Experiences & Knowledge </u>- High School Diploma or Associates Degree in Finance and/or Accounting- At least 1-2 years experience in administrative support- Proficient in the use of a computer, word and excel knowledge required- Excellent negotiation and communication skills (verbal and written) and the ability to work well and interact with internal/external suppliers and customers.- Strong work ethic and teamwork; “can do” attitude and desire to provide best service. Strong interpersonal and communicative skills- Must be a self starter and quick learner- Self-organized, and able to work with minimum supervision- Ability to be onsite quarterly
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