What's the opportunity?

We are looking for a Delivery Operations Analyst to join our Delivery Operations team. The Delivery Operations Analyst role focuses on the operational backbone of Delivery—keeping our data, checklists, trackers, and reporting accurate and up to date so the team can make good decisions and execute at scale.

You will work closely with the Global Delivery Operations Head and the Delivery Operations leadership team (Process & Governance, Insights & Knowledge, Process Improvement) to support key initiatives like the Go‑Live checklist, Pre‑deal governance, and Delivery performance reporting.

What will I be doing?

Maintain Delivery trackers and checklists

Keep Go‑Live checklist trackers and similar lists updated with accurate statuses, owners, and due dates across deals.

Update key information in operations views and tools (e.g., deal status, checklist completion, handover milestones) based on inputs from Delivery Solutions, Implementation, and other teams.

Flag missing or inconsistent data and follow up with the right owners.

Run data and documentation hygiene checks

Perform regular quality checks on key datasets and documentation (e.g., completeness of Go‑Live records, deal attributes required for Delivery, key fields in trackers).

Work with the Delivery Insights & Knowledge function to understand which fields and metrics matter, and ensure they are populated correctly.

Log and track data and documentation issues, helping drive them to resolution.

Operational support for Delivery Ops projects

Assist the Process & Governance, Insights & Knowledge, and Process Improvement leads with:

Creating and updating checklists, templates, and SOPs.

Collecting and organizing inputs for lessons‑learned, workshops, and working sessions.

Tracking actions and decisions and keeping project logs up to date.

Help coordinate small workstreams or follow‑ups (e.g., sending reminders, updating shared documents, capturing notes).

General Delivery Ops coordination

Maintain shared Delivery Ops folders and documentation so that information is easy to find and up to date.

Support the organization of key meetings (e.g., preparing agenda packs, pulling latest metrics, distributing notes and actions).

What skills do I need?

2–4+ years in operations, business analysis, project coordination, or similar roles, ideally in a B2B tech/fintech/SaaS environment.

Strong attention to detail and discipline in keeping data, trackers, and documents accurate and organized.

Comfortable working with spreadsheets and basic BI/reporting tools (e.g., filtering, pivoting, charts, simple formulas).

Experience handling operational data from tools like CRM or ticketing/project systems (e.g., understanding fields, statuses, basic workflows).

Solid communication skills: able to write clear summaries, structure slides, and follow up with stakeholders to get missing information.

Organized, reliable, and proactive: able to manage multiple small tasks and requests, and to flag risks or delays early.

Curious about how processes work end‑to‑end, and willing to learn the details of Delivery, Solutions, and Implementation.