Customer Success Enablement Manager
•Ashby· 12h
🎧 Support⏰ Full-time🎯 Lead / Principal💰 $160k-190k🇺🇸 USA
12h ago
Doordash india·about 10 hours ago
DoorDash's Customer Experience & Integrity (CXI) team owns the customer support experience for one of the largest last-mile logistics platforms in the world. Within CXI, the Partner Success team manages our global network of BPO partners — 10K+ agents across 20+ sites and 7 vendors — and is accountable for the day-to-day quality, productivity, and reliability of the support those teams deliver to our customers and Dashers.
DoorDash is looking for a Manager, Customer Experience Partner Success to be the DoorDash owner of two of our BPO partners (multiple sites, 2K+ agents). You will be the single point of accountability for those partners' performance against our full Customer Experience matrix.
This is a role for someone who has run a partner portfolio before. You will report to DoorDash's Director, Partner Success. We are open to remote candidates.
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
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