Customer Experience Operations Manager - REMOTE
•Jobgether· 1h
⚙️ Operations⏰ Full-time📈 Mid Level💰 $140k-160k🇺🇸 USA
1h ago
ElevenLabs·about 10 hours ago
ElevenLabs is a research and product company defining the frontier of audio AI. Millions of people use our technology to read articles, voice over videos, and restore voices lost to disability. Leading developers and enterprises worldwide use ElevenLabs to build intelligent agents for support, sales, and education.
We launched in January 2023 with the first AI model to cross the threshold of human-like speech. In January 2025, we raised a $180 million Series C round, valuing the company at $3.3 billion. By September 2025, that valuation doubled to $6.6 billion as we surpassed $200 million ARR in under three years.
Our mission is to build the most important audio AI platform in the world, solve AI audio intelligence, and make information accessible in any voice, language, or sound.
Our core offerings are our Creative Platform and the Agents Platform, powered by proprietary Text to Speech, Speech to Text, and conversational AI models.
We are just getting started. If you want to work hard and create lasting impact, we would like to hear from you.
High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
Excellence everywhere: Everything we do should match the quality of our AI models.
Global team: We prioritize your talent, not your location.
Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
We’re looking for our first North American hire for Tech Operations, you will work alongside our existing UK based Tech Operations team to help ElevenLabs scale globally, as the technical point of contact for the region. This is a technical, hands-on role in which you will be able to shape the direction of ElevenLabs Tech Operations as we rapidly scale. You will work on everything from automating IT processes to managing the technical build out of our new offices.
Automation first mindset with experience managing configuration at scale for macOS
Experience in Technical Operations, DevOps-adjacent, or IT Engineering roles
Expertise with Mobile Device Management tooling (e.g Jamf, Kandji, Fleet)
Experience with SAML, SCIM and OIDC and Identity Access Management (Okta, Google Workspace).
Scripting skills (Python, Bash or similar) with a proven track record of automating compliance checks, device configurations, and other IT security tasks.
Experience managing office network equipment (e.g Cisco Meraki, Ubiquiti)
Proven ability to maintain compliance with SOC2 / ISO27001 (or similar) standards
Friendly, end-user focussed attitude
Open source contributions (e.g a tool you built to automate something)
Prior experience in a high growth / startup environment
Deep understanding of endpoint security standards (NIST/CIS)
Can commute to our (new) New York office
Knowledge of osquery
Terraform (or other infrastructure as code) experience
Strong hands-on experience with VPNs, firewalls, and secure network environments, with knowledge of modern security practices such as Zero Trust networking