Associate Director, Formulations Demand Planning
•Manscaped· 4h
🎧 Support📝 Contract🎯 Lead / Principal💰 $145k-155k🇺🇸 USA
4h ago
Epickids·about 10 hours ago
Epic is the leading digital reading platform for kids, trusted by millions of children, families, and educators around the world. With a vast library of high-quality books and learning resources, Epic empowers kids to explore their interests, build literacy skills, and develop a lifelong love of reading. As we look to the future, Epic is reimagining what reading can be—more personalized, more interactive, and more accessible than ever before. By combining technology, storytelling, and education, we are shaping the next generation of readers.
We’re looking for a Customer Success Manager who is passionate about education and driven to help schools and educators achieve meaningful outcomes with technology. In this role, you’ll serve as a trusted partner to our customers—ensuring successful onboarding, strong adoption, long-term retention, and measurable impact in the classroom.
You’ll work cross-functionally with Sales, Product, Support, and Marketing to advocate for customer needs while helping schools unlock the full value of our platform.
Customer Onboarding & Adoption
Lead new customer onboarding for schools, districts, or education organizations
Guide customers through implementation, configuration, and best practices
Drive product adoption by aligning platform features with educational goals
Relationship Management
Serve as the primary point of contact for a portfolio of customers
Build strong relationships with educators, administrators, and decision-makers
Conduct regular check-ins, success reviews, and strategic planning sessions
Customer Outcomes & Retention
Monitor usage, engagement, and success metrics to identify risks and opportunities
Proactively address challenges and reduce churn
Identify expansion and upsell opportunities in partnership with Sales
Advocacy & Feedback
Act as the voice of the customer internally
Collect and synthesize customer feedback to inform product improvements
Partner with Product and Support teams to resolve issues and improve the user experience
Training & Enablement
Deliver product training sessions and webinars for educators and administrators
Create or contribute to customer-facing resources such as guides, FAQs, and best practices
Required
3+ years of experience in Customer Success, Account Management, or related roles
Experience working in EdTech, SaaS, or education-focused organizations
Strong communication and presentation skills
Ability to manage multiple accounts and priorities simultaneously
Data-driven mindset with experience using CRM and analytics tools
Preferred
Experience working with K–12 schools, districts, higher education, or alternative education markets
Familiarity with LMS platforms, SIS systems, or educational data standards
Background as an educator, instructional designer, or education administrator
Experience supporting renewals and expansions in a SaaS environment
Relationship building and stakeholder management
Strategic thinking and problem-solving
Product adoption and change management
Cross-functional collaboration
Empathy for educators and learners
Make a real impact on teaching and learning outcomes
Work with a mission-driven, collaborative team
Competitive salary, benefits, and growth opportunities
Flexible work environment
Compensation: $90K–$110K (plus annual performance bonus)