The HR Generalist responds to employee relations matters and counsel managers on employment law, performance management, and best practices for effective employee relations. The incumbent effectively balances advocacy for the employee and stewardship for the organization. The incumbent will provide HR support for ~200 employees in a multi-state environment while mitigating risk and aligning with various business objectives.

HR Generalist Include but are not Limited to the Following:

 

Consultation

• Proactively partners with leaders to address high volumes of complex performance and conduct issues, providing guidance to minimize risk and protect the business.
• Coaches managers on effectively identifying and distinguishing between performance deficiencies and behavioral concerns, while ensuring consistent, compliant resolution strategies aligned with established disciplinary process.
• Counsels on how to provide constructive feedback, write effective disciplinary actions, and provide clearly written objectives and performance evaluations.
• Partners with the National Service Center representatives on internal investigations as well as complex personnel issues.
• Educates managers regarding the spirit and intent of laws, regulations, and company policy.
• Support and counsel on employee wellbeing concerns as they arise.
• Remains current in applicable state and federal employment laws.

Complaint Resolution

• Investigates employee complaints of policy violations recommending resolutions to key stakeholders.
• Handles issues with diplomacy and tact demonstrating patience, care for the individuals involved, and creative problem solving.

Service Excellence

• Provides excellent customer service through effective resolution of issues.
• Establish and maintain credibility throughout the organization and ensure strict adherence to confidentiality and sensitivity in handling all aspects of private data and confidential matters.
• Ensures appropriate case details are documented and communication to appropriate business leaders.
• Participates in policy, process, training, and communications-related employee relations activities.
• Performs other duties as assigned.

Process Management

• Lead and oversee core HR processes, including employee onboarding/offboarding, engagement initiatives, retention and turnover analysis, and the annual performance management cycle.
• Administer and monitor compliance-related programs.
• Ensure consistent implementation of HR policies, procedures, and best practices across the organization and maintain compliance with all applicable federal, state, and local employment laws.
• Ensure adherence to National Service Center (NSC) standards to promote a safe and compliant workplace.

HR Operations Support

• Data Management & Integrity: Maintain accurate employee records & input personnel changes within the HRIS (OracleHCM). Complete basic system audits and data checks to ensure information is clean and correct.
• Reporting & Analytics: Pull and distribute standard and ad-hoc reports to provide data for trend analysis & to drive business decisions.
• Employee Communication: Draft and email company-wide announcements, policy updates, and deadline reminders to staff.

Basic Minimum Education Qualifications:

• Bachelor’s Degree from an accredited institution required
• HR certification preferred

Basic Minimum Work Requirements:

• Minimum of 3-5 years related experience in human resources with exposure to a wide range, severity, and risk of employee relations issues.
• Deep employee relations or employment law coursework preferred.
• Excellent verbal and written communication skills.
• Experience with solving complex problems; strong influencing skills, mediation, and dispute resolution skills.
• Authorization to work in the United States indefinitely without restriction or sponsorship.

Core Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

• Business Acumen – Leverages knowledge of the business to develop solutions balancing business needs with organizational risk.
• Analytical Thinking – Synthesizes complex or diverse information to identify trends and develops proactive solutions to minimize risks to the business.

• HR Knowledge – Remains current on relevant laws, legal rulings, and regulations. Demonstrates a working knowledge of critical human resource function. Working knowledge of state labor laws, with experience supporting HR operations across multi-state environments.
• Conflict Resolution – Takes actions that resolve conflicts in a manner that is best for both the organization and the individuals involved; addresses complaints and problems quickly and effectively; keeps all parties informed of the status.
• Language Skills – Strong verbal and written communication skills; ability to build relationships and influence hiring decisions.
• Computer Skills – To perform this job successfully, an individual should have experience with Microsoft Office Suite, intermediate Excel skills. Experience in working with customer relationship management solutions. Bonus – experience with Oracle HCM as an HRIS tool.

Position is full-time fully role working Monday - Friday 8:00am - 5:00pm, with overtime as needed. 

• Excellent full-time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins USA Consumer Product Testing is a Disabled and Veteran Equal Employment Opportunity employer.